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Job Location | Bangalore |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Travel / Tourism |
Functional Area | Operations Management / Process Analysis |
EmploymentType | Full-time |
Req ID:100635 We create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signalling and digital mobility solutions. Joining us means joining a truly global community of more than 38 900 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact.We are seeking an experienced IT leader with Automation Technology and Service Delivery experience to drive and support the automated support delivery in the Alstom IS&T ecosystem. Reporting to the Director for RUN Performance, this role will broker the implementation and management of a new operating models for providing seamless automated solutions for our end-users in the incident and request management space. Success for this position is measured in the quantum of successful contacts managed through different automation technologies, effort reduction at the Service Desk and Onsite support, developing sustainable processes and driving iterative improvement.Responsibilities Include
Keyskills :
reportinguse casesdeliverydrive changeproject managementservice levelsoftware development life cycleit operationsuser adoptionservice deskdata analysiscustomer relationstest scenariosjava