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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Recruitment Services |
| Functional Area | SBU Head / CEO / Director |
| EmploymentType | Full-time |
Position : Deputy General Manager/General Manager - Business ExcellenceQualification : MBA-Ops from Top Tier 1 or Top Tier 2 Colleges Work Location : BangaloreJob Type : Permanent & Full TimeSalary : INR 25 - 27.50 LPAExperience : 15 - 16 years- Deployment of Standardized Transaction Quality Monitoring & Excellence Assessment across the organization.- Deployment of Discovery Methodology, Transition Methodology, Continual Improvement Methodology, Operations Methodology applicable to Healthcare business.- Alignment of organizational metrics to Excellence frameworks.- Implement strong governance to address Operations Quality and Improvement projects and initiatives- Drive projects to optimize Cost of Quality & improve ROI- Deploy AI, ML, Analytics based SMART audits & also drive audit automations- Build team capability.- Participate in client interactions through formal and informal channels towards ensuring attainment of objectives associated with the key deliverables.- Support Account Management through active participation in client interactions during visits, due diligences, client reviews and any other form that may arise.- Experience in driving Compliance Audits. Relevant certification preferred.- Strong Program management skills.- Strong domain knowledge in international healthcare processes and products.- Complete knowledge and implementation experience of Excellence models.- COPC registered coordinator and implementation experience of COPC, preferred- Knowledge of ISO9000, ISO27000, HIPAA is added advantage.- Work experience as Quality consultants will be an added advantage.- Capability to train and conduct workshops in Business Excellence.- Ability to identify process re-engineering requirements against end to end service provisioning in healthcare domain.- Ability to work across various geographies.- Strategic approach to problem solving Candidate Must Haves:- Graduate.- Post-graduation will be an added advantage.- BPR/Process Transformation- Over 15 years of which at least 6 years in a BRO.- Preferably, should have held leadership position in the Quality/Business Excellence function of a BPO for about 2 to 3 years.- Work experience in MNCs or reputed organizations will be an added advantage.Nice To Haves:- Six Sigma Black Belt- Certified Auditor ISO 9001, 27001 (preferred)- Preferably, should have held leadership position in the Quality/Business Excellence function of a BPO for about 2 to 3 years.- Work experience in MNCs or reputed organizations will be an added advantage. Additional Guidelines:Interview Process: 3 Tech Rounds,
Keyskills :
salesmarketingbusiness developmentmanagementbudgetingcost of qualityaccount managementprogram managementquality monitoringservice provisioningimplementation experiencebpoisoprocess reengineering