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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other Software,Sales / BD |
| EmploymentType | Full-time |
Setting up an end-to-end monitoring framework for Network and IT Infrastructure for supporting continual improvement of consumer facing IS services. Systematically observing services and service components, including 24/7 monitoring of service quality from consumer perspective. Being responsible for setting up and managing a centralized end-to-end monitoring and event management framework for network and IT infrastructure. Framework and delivery of a proactive event management solution focused on achieving an exceptional customer experience. Being responsible for fostering a continuous improvement culture, identifying process performance improvement opportunities. Operationalizing and automating activities for efficient and timely production of data visuals. Using pre-defined global Key Performance Indicators (KPIs) and other metrics for measuring the efficiency and effectiveness of the Monitoring services. Fostering a strong partnership with all service owners (esp. Applications and Infrastructure) for ensuring monitoring framework meeting the expected requirements, creating customer value, driving effective decision making and the continuous improvement of services and service components Roles & Responsibilities: Bachelors Degree in Computer Science or a related discipline. Masters Degree preferred. Above 10 years of total experience with 8 years of relevant experience. 5 years of experience in technical solutions for monitoring. Experience with best-in-class monitoring and event management tools e.g. SCOM, App Dynamic, Azur Arc. Azur Monitoring, HPNNMi. Knowledge in data analytics. Passionate about Consumer Experience (CX). Strong communication and leadership skills. Experience data visualization tools. Qualifications: Any Graduate,
Keyskills :
miscustomer servicedocumentationfinanceinsurancekey performance indicatorscontinuous improvement culturecustomer valueservice qualityevent managementcomputer sciencesolution focused