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Desktop Support Engineer II

1.00 to 4.00 Years   Bangalore   29 Sep, 2021
Ascent Staffing Solutions Private Limited
Job LocationBangalore
EducationNot Mentioned
SalaryRs 1.5 - 3.0 Lakh/Yr
IndustryIT - Software
Functional AreaApplication Programming / Maintenance
EmploymentTypeFull-time

Job Description

Job Description

  • Management, RCA & Ticket Analysis for deskside scoped equipments
  • Management of site/accounts SLA, SLO with IT stakeholders and business operations.
  • Hands on experience on Site IT Operations, IT Service Delivery & Shift Management. Coordinating with other IT platform teams & client support/helpdesk personnel.
  • Deliver efficiencies by contributing to Global Projects including supporting automation initiatives by tracking & completing site specific actions/projects on time.
  • Onboarding New Accounts, planning, managing Ramp Up & Ramp Downs, Account Movements & capturing new client requirements to work with the solutioning teams & get it implemented & manage pre-work for client visits
  • Coordinating with Reso team for site specific requirements related maintence activities for to UPS, Gensets, DC access etc. & facilitating with business/client for approvals for downtime Windows etc.
  • Hands on experience on End user computing devices like Desktops, Laptops, Hard Phones, Wifi devices, etc. on both Hardware & Software aspects.
  • Maintain, analyze, troubleshoot and repair/replace/upgrade computer systems, hardware, software and computer peripherals, as well as serve as an escalation point to ensure tickets/incidents are resolved according to SLAs.

Keyskills :
operating systemslantroubleshootingmicrosoft outlooknetworking

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