Director of Revenue & Yield

Job Description

The Four Seasons Hotel Bengaluru is looking for top talent to join the team.About Four Seasons Hotel Bengaluru Strategically located between the Central Business District and Bengaluru International Airport, Four Seasons Hotel and Residences; stands tall in one of the most premium residential neighborhoods of Bengaluru, making it is India s first branded residences and a landmark destination of the Garden City. The expansive Embassy One development brings together luxury shopping, corporate office space and fine dining into Four Seasons premium living and world-class hospitality experience.The Four Seasons Hotel & Residences are spread across two immaculately designed 30-story towers - The South & North Towers. The hotel comprises of 234 guest rooms, including 31 Executive Suites, a Presidential Suite and 13,000 sq. ft. of Banquet Spaces.An exciting addition to Bengaluru s culinary scene, the Hotel will introduce several unique dining outlets to the city, including the finest Asian Brasserie restaurant serving Chinese, Japanese and Thai cuisines; a specialty Bar with a bespoke concept serving artfully crafted Cocktails, an All Day Dining restaurant with a global street kitchen concept, a Lobby Lounge designed for social and business meetings and a Pool Bar offering innovative mocktails, cocktails and light meals.With a spacious Ballroom, Meeting Rooms and Outdoor Lawns spread over 13,000 square feet; the hotel will be the perfect destination for memorable celebrations and events.The Hotel will also offer a state of the art Business center for business travelers, a haven of rejuvenation at the Spa, wellness-focused fitness Centre and a swimming pool offering respite from the city s hustle and bustle.About Four Seasons Founded in 1960, Four Seasons continues to define the future of luxury hospitality with extraordinary imagination, unwavering commitment to the highest standards of quality, and the most genuine and customized service. Currently operating 106 hotels and private residences in major city centers and resort destination in 43 countries, and with more than 60 projects in development, Four Seasons consistently ranks among the world s best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.Positions The Four Seasons Hotel Bengaluru is looking for a Revenue Manager. Candidates with passion for excellence, expertise in hospitality operations and proven leadership experience are invited to apply for a career with Four Seasons. As a Revenue Manager, you will be responsible for the overall management of the Reservations Department and Revenue Management activities of the Hotel to achieve budgeted goals; understanding and applying the principles of occupancy and rate to achieve maximum yield. You will-

• Control rooms and rate availability in accordance with established guidelines to maximize occupancy and revenue. Coordinate group inventory and allocations with the Director of Sales and/or Director of Marketing, develop and implement policies and procedures pertaining to the revenue management of reservations function.
• Operate and manage a Property Management System and monitor Delphi Marketing Management System. Produce / Analyze the following reports and recommend/implement appropriate action to maximize revenue: Daily/Weekly Occupancy and revenue Forecasts, Monthly Market Segment Forecast, Booking Pace by Segment, Red Date Analysis, Rooms Inventory Report with Group Displacement, Arrival/Departure Patterns, Phaser Report, RateView Reports, Rate Resistance/Turnaway Report, Suite Inventory Forecast, Month End Suite Analysis, Booking Source Analysis, Pivot Table Reports, Data Mining.
• Produce and publish a monthly analysis/report summarizing the month end reservations activity. Establish and/or manage the following: Published, Package and Negotiated Rate Strategy Tiers, Segment Ceilings based on historical and current demand, incentive plans/program for Reservations agents and managers, Rate/Yield Strategy Worksheet, Rate/Yield Strategy within PMS, Front Desk Upsell program, Front Desk Perfect Fill Program.
• Participate/Conduct/Attend scheduled departmental and Administrative meetings as requested; Yield, Forecast, Department, Pre-Con s, Board of Operations, Sales and Marketing and Annual Revenue Management Conferences.
• Assist with all guest inquiries within the sales and marketing department, including assisting with high telephone volume and walk-in site inspections.

Requirements College education requiredOne to Three years experience in similar capacity with Four Seasons or another related organizationComprehensive computer and analytical skillsSuperior guest service and salesmanship skillsRevenue/Yield Management skills and experienceProven success as a previous Reservations Manager required, ability to manage multi tasks and improve efficiency and productivity.Join Our Team Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel Bengaluru provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine s 100 Best Companies to work for since 1998.What to expect: You will Be a champion of the Golden Rule: Do unto others as you would have them do unto youBe part of a cohesive team with opportunities to learn, grow and developHave the opportunity to engage in diverse and challenging workDerive a sense of pride in work well doneBe recognized for excellence,

Keyskills :
ront desk source analysis business center management skills management system pivot table revenue management executive suites business meetings guest service property management fine dining