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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Rs 3.0 - 5 Lakh/Yr |
| Industry | BPO / Call Center |
| Functional Area | Customer Service (Domestic)Customer Service (International) |
| EmploymentType | Full-time |
Dear Candidate,Greetings From IkyaOpenings For Technical Support (International)Company Name: BETSOLRole: Technical Support ExecutiveWorking days: 5days working 2 days rotational offShift: US (Rotational)Job Location: Banashankaricontact hr ALIA@ 9742022216Mandatory Skills : - Excellent communication skills in English (both spoken and written) - Basic to advanced knowledge of computers (software) - Working knowledge of internet and networking - Typing speed - minimum 35 wpm with 100% accuracy- Attention to detail is a must along with accuracy in the chats -Ability to follow instructions as directed - Willingness to work in 24 x 7 work environmentDesired Skills: - Self-motivated with excellent interpersonal skills - Innovative and self-starter- Ability to work with minimum supervision- Detail and analytical orientation- Problem solving and conflict resolution skills - Demonstrated ability to work in a fast paced environment- Ability to respond to common inquiries or complaints from customers- Must be well organized and driven to meet deadlines- TSE will be responsible to provide chat and voice support to our international clients in US, Canada and UK. TSEs should have the ability to handle multiple chats simultaneously. - Responsible to provide timely and effective resolutions to our clients on basic to complex technical support queries via chat and calls - Responsible for responding to customers in an efficient and professional manner- Handles and resolves technical queries; identifies and escalates accordingly - Meets expectations regarding productivity as defined by the process or manager -Escalates necessary cases to the right level within the defined LOB (Line Of Business)- Ensures compliance with all company and departmental policies, procedures, and Guidelines - May be required to perform other tasks as requested, assigned, or directed- Focus to achieve 100% customer satisfaction and fully responsible to delight customers with satisfactory service levels- Flexibility to work extended hours with minimal notice during high volumes If interested call alia@ 9742022216or samreen.aalia@ikyaglobal.com
Keyskills :
networking troubleshooting bios nsserver bluescreen microsoftwindows internationalvoiceprocess vpnserver technicalsupport