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DXC Technology is hiring For Technical Support Voice Process-Bangalore

0.00 to 4.00 Years   Bangalore   06 Nov, 2020
CSC India Pvt Ltd
Job LocationBangalore
EducationNot Mentioned
SalaryRs 1.0 - 4.0 Lakh/Yr
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Role Technical Support Voice processJob Description:-Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.Roles & Responsibilities: -

  • Working more independently and from a standard protocol to respond to customer issues. Moderate judgment may be used to supplement the outlined process.
  • Successfully resolve moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
  • Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example warranty through enterprise).
  • Proactively assist customers to avoid or reduce problem occurrence. Participates in projects for process or quality improvements.
  • Work is reviewed periodically by Supervisor or Team Lead.
Education and Experience Required:
  • Any Graduation with 10+2+3/4 preferably. Typically requires 0- 3 years general experience, or equivalent combination of experience and college level education.
Knowledge and Skills:
  • Superior skills in both written and verbal communication.
  • Experience in customer facing role either remote or face to face.
  • Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming.
  • Excellent fluency in language to be supported.
  • Experience in a phone based remote role, e- support, e-chat or similar.
  • Familiarity with computer technology.
  • Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems.
  • Understands internal processes and tools.
  • Knowledge of Knowledge Management Systems and appropriate documentation to the system.
Salary: INR 1,00,000 - 4,00,000 PA.Industry: IT-Software / Software Services Functional Area: IT Software - Application Programming , Maintenance Role Category: Admin/Maintenance/Security/DatawarehousingRole: Technical Support EngineerEmployment Type: Full Time, Permanent ,

Keyskills :
routingmicrosoft officeservice providersknowledge management systemsaccessapplication programmingcadadobe suiteoptionscase managementhardwaretechnical supportbusiness systemsloggingcall routingsoftware servicesmanagement systemsknowled

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