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EBP Incident Management Analyst

4.00 to 6.00 Years   Bangalore   25 May, 2021
HP Development Company
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaStatistics / Analytics
EmploymentTypeFull-time

Job Description

The EBP Incident Management Analyst will work closely with the Director of EBP, Team Manager and Data Architect and Security Lead to monitor and respond to incidents impacting the new EBP planning tool. Will monitor global usage, functionality, access, reporting feeds, etc. to ensure planning system functionality is maintained.The specific responsibilities of the role:

  • Identifies root cause of incident
  • Analyzes design and determines coding, programming, integration and debug activities required based on knowledge of overall architecture of product or solution.
  • Creates solutions for issues with code and integration into data system architecture.
  • Coordinates resources as needed to drive system recovery I solutions
  • Drives incident resolution
  • Develop communications and timelines for resolution
  • Escalates issues that require additional attention/support
Education and Experience Required
  • Bachelors or Masters degree in Computer Science, Information Systems, Engineering or equivalent.
  • Typically 4-6 years experience.
Knowledge and Skills
  • Strong focus on customer experience
  • Using data engineering tools, languages, frameworks to mine, cleanse and explore data.
  • Strong analytical and problem-solving skills with ability to represent complex algorithms in software.
  • Strong understanding of database technologies and management systems.
  • Strong understanding of cloud-based systems/services.
  • Database architecture testing methodology, including execution of test plans, debugging, and testing scripts and tools.
  • Excellent written and verbal communication skills with ability to effectively communicate product architectures, design proposals and negotiate options at management levels.
  • Able to work autonomously with little guidance while troubleshooting possible root causes
  • Robust relationship management skills, including partnering and consulting.
  • Developed leadership skills, including team-building, conflict resolution, and management.
  • Able to work under pressure, in a fast-paced environment
Desired
  • Experience with Anaplan a plus
  • Knowledge of Service Now and/ or SmartSheet
,

Keyskills :
incident managementslaactive directorybasisbusiness rulesroot causeteam buildingproblem solvingsystem recoverycomputer science

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