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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Printing / Packaging |
| Functional Area | Sales / BDInternet Marketing |
| EmploymentType | Full-time |
Ensuring that all the processes related to ecommerce operations are operating in smooth and timely manner at all times; enabling business vertical to meet its Revenue, Customer Service, Process(and SLA) and Improvement Goals.Generating Revenue on F21.com B2C and B2B (Vendors) Ensuing proper dispatches, delivery of all the orders placed on F21.com by coordinating with warehouse and call center team Ensuring timely closure of out of stock orders by coordinating with call center team. Reducing returns by analyzing the reasons for returns and taking corrective actions in coordination with respective team Creating dispatch plan for all the partners in alignment with warehouse based on monthly budget Key Operations deliverables Maintaining B2C website by coordinating with Korea/IT for improvements, updates and issues. Listing products on Sellerflex - Uploading products, dimensions on Sellerflex and creating shipping plan Publi shing Sales report, category report, Returns report, Dispatch report, Delivery plan for B2B reports and dashboards Resolve overall customer complaints and Redressal systems Resolving escalations and social media complaints by coordinating with respective teams Implementing tool for Customer service (Salesforce) by coordinating with Salesforce development team B2B delivery 100% fulfilment Ensuring that there are no (negligible drops) due to price, HSN and other mismatches by validating the offer before sharing with partners *Bachelors degree ( _16 years),
Keyskills :
callcenter socialmedia customerservice correctiveactions customercomplaints b2b b2c sales closure returns shipping business dispatch warehouse alignment operations salesforce validation PWS tatementsofworksow