Escalation Engineer

Job Description

Uses advanced technical troubleshooting skills obtained through wide-ranging experience to independently isolate, analyze, and provide resolution to customer issues of high complexity. If this is an evergreen. Escalation Engineer in Bangalore, India | Services at citrix Job Description - For NetScaler, XenApp, XenDesktop, XenServer - Plan and visualize your XenDesktop architecture

We believe work is not a place, but rather a thing you do. Our technology revolves around this core philosophy. We are relentlessly committed to helping people work and play from anywhere, on any device. Innovation, creativity and a passion for ever-improving performance drive our company and our people forward. We empower the original mobile device: YOU!

What were looking for:

The Escalation Engineer is responsible for providing technical assistance on Citrix products to customers of large size, scope, andor political complexity - via phone, email andor remote access. The support focuses on in-depth problem analysis of Citrix products and their integration into enterprise-wide mixed environments. The incumbent often assists less senior colleagues - conducting cases reviews and providing guidance to ensure quicker resolution. Uses advanced technical troubleshooting skills obtained through wide-ranging experience to independently isolate, analyze, and provide resolution to customer issues of high complexity. Qualifies only the most complex customer issues for assistance from the escalation team or other vendors.

The candidate should have experience with the following productsconcept technologies:SD-WAN,

Load Balancers (e.g. Citrix NetScaler, Foundry ServerIron, Alteon, F5 BigIp, Cisco CSS).

Web Application Firewalls (e.g. Citrix NetScaler, Imperva, Akamai)

SSL VPN solutions (e.g. Citrix NetScaler Gateway, Juniper SA Series, Cisco SSL VPN) WAN Optimizers (e.g. Citrix CloudBridge, Riverbed Steelhead, Cisco WAAS).

Network monitoring and management (e.g. nagios, mrtgrrd, SNMP).

Sniffers and Protocol Analyzers (e.g.Wireshark, tcpdump, ethereal).

Knowledge of Security technologies (e.g. SSLTLS, VPNs, Firewall, IDSIPS).

Knowledge of routing protocols (RIP, OSPF, BGP) and switching technologies

A solid understanding of WAN and LAN switching and routing, ARP, TCP, IP, HTTP, SMTP, DNS and other related internet protocols.

A strong working knowledge of secure Web application delivery

A strong working knowledge of the TCPIP protocol stack.

A strong working knowledge of application layer protocols.

Knowledge of Layer 4-7 load balancing and SSL acceleration technologies.

A working knowledge of UNIX (FreeBSDLinux) server administration and scripting Nice to have This position will require you to work on night shifts with a potential for extended coverage

What you re looking for:

Our technology is built on the idea that everyone should be able to work from anywhere, at any time, and on any device. It s a simple philosophy that guides everything we do including how we work. If you re driven, passionate and curious, we invite you to make a difference with a brand you can believe in. We want employees to do what they do best, every day.

Be bold. Take risks. Imagine a better way to work. If we just described you, then we really need to talk.

Citrix is a cloud company that enables mobile workstyles. We create a continuum between work and life by allowing people to work whenever, wherever, and however they choose. Flexibility and collaboration is what we re all about. The Perks: We offer competitive compensation and a comprehensive benefits package. You ll enjoy our workstyle within an incredible culture. We ll give you all the tools you need to succeed so you can grow and develop with us.

Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications.

Citrix uses applicant information consistent with the

If this is an evergreen requisition, by applying you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.

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Keyskills :
windows troubleshooting mail sslvpn f5bigip lanswitching loadbalancing webapplication problemanalysis routingprotocols tech echnicalsupp activedirect equalemploymentopp tunity netw kmonit ing