hireejobs
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Escalation Engineer

5.00 to 10.00 Years   Bangalore   11 Nov, 2020
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Requirements 5+ Years in Similar Role or at least 2 Years as a C# programmer. Experience in Developing/Troubleshooting .NET Framework, , C# and MVC Web Applications Proficiency in one or more object-oriented languages (such as C#/C++/Java) backed by solid computer science fundamentals Advanced Knowledge of Windows Architecture and Debugging Advanced Knowledge of Debugging Tools - Sysinternals (Perfmon, Procmon, WinDbg, DebugView) Advanced Knowledge of Infrastructure and AppDeployment (Azure Appservice and On premise IIS) and ability to isolate and troubleshoot networking, database and application configuration issues in these Manage and resolve escalated issues logged by internal stakeholders Troubleshoots product and configuration related problems, tracing and identifying possible faults Use trace analysis, debug skills, source code, and other proprietary tools to analyze problems and develop solutions to meet customer needs Manage crisis situations that may involve technically challenging issues and diverse audiences. Liaison with other internal teams for triage and resolution of critical Performs routine RCAs to identify patterns and approaches towards self service / automation / improvement of support processes and upskilling Maps features into comprehensive documentation Provides tooling insights and improvements for Product / Engineering Creates/Shares knowledge and acts as Reviewer for Documentation Maintain strong working knowledge of released products, takes ownership for product improvement, and participate in pre-release activities and BETA programs Joins sprint meetings with Dev to deliver insight regarding high impact / critical customer facing issues Participates in periodical backlog reduction initiatives: retests and re-validates customer specific / customer facing issues in LTS builds to reduce backlog This is what you will do at UiPath:

  • Manage and resolve escalated issues logged by internal stakeholders
  • Troubleshoots product and configuration related problems, tracing and identifying possible faults
  • Use trace analysis, debug skills, source code, and other proprietary tools to analyze problems and develop solutions to meet customer needs
  • Manage crisis situations that may involve technically challenging issues and diverse audiences.
  • This is what you will bring to our Team:
    • Performs routine RCAs to identify patterns and approaches towards self service / automation / improvement of support processes and upskilling
    • Maps features into comprehensive documentation
    • Provides tooling insights and improvements for Product / Engineering
    • Creates/Shares knowledge and acts as Reviewer for Documentation
    • Maintain strong working knowledge of released products, takes ownership for product improvement, and participate in pre-release activities and BETA programs
    • Joins sprint meetings with Dev to deliver insight regarding high impact / critical customer facing issues
    • Participates in periodical backlog reduction initiatives: retests and re-validates customer specific / customer facing issues in LTS builds to reduce backlog
    ,

    Keyskills :
    windowstechnical supportactive directorytroubleshootingmailself servicecomputer scienceweb applicationscrisis situationscorporate liaisonapplication configurationiisltsnetmapstracenet frameworkobjectoriented languages

    Escalation Engineer Related Jobs

    © 2019 Hireejobs All Rights Reserved