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Escalation Specialist

1.00 to 10.00 Years   Bangalore   20 Aug, 2026
Dezire HR Services Hiring For Fintech company
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryFinTech
Functional AreaCustomer Service (Domestic)Customer Service (International)
EmploymentTypeFull-time

Job Description

    Job descriptionEscalation LeadHiring Alert | Escalation Specialist (Customer Experience)Location: Hsr Layout, BangaloreExperience: 2 - 3 YearsSalary: Up to6 LPAWorking: 5 Days a Week | 2 Rotational OffContact: Hr Vijay (98 44 046 33 3) or mail me at hidden_email.About The RoleA critical ops role that keeps compliance, grievance, and payment workflows running smoothly. Youll work closely with regulatory bodies, law enforcement agencies, and internal teams handling sensitive cases that require both precision and discretion.What Youll DoManage MHA (Ministry of Home Affairs) related tasks and compliance requirements.Respond to and coordinate official queries from Law Enforcement Agencies (LEA).Handle chargeback cases document accurately and resolve within timelines.Manage customer grievances with a professional and empathetic approach.Support Razorpay payment gateway operations and troubleshoot transaction issues.What Were Looking For:13 years of experience in compliance, grievance handling, or payment operations.Ability to handle confidential and sensitive information responsibly.Strong written and verbal communication skills.Good analytical skills and attention to detail.Familiarity with payment gateways and grievance processes is an advantage.Open to working in rotational shifts.

Keyskills :
customercsatcustomer satisfactionqueriesescalationroot cause analysiscrm

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