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Escalation Specialist (Japanese)

0.00 to 4.00 Years   Bangalore   01 Mar, 2025
Amazon Development Centre India Pvt Ltd
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryRetail
Functional AreaCustomer Service (International)Risk / Underwriting
EmploymentTypeFull-time

Job Description

    Key job responsibilities:
    • Provide support to delivery associates on-road, and customers receiving shipments or services from Amazon, by researching and troubleshooting with internal tools.
    • Triage and prioritize incoming incidents and collaborate with crisis management leadership.
    • Transfer lower severity calls, which can be a significant percentage of total call volume, to appropriate partner including Customer Service and Shipping/Delivery Services.
    • Manage phone communications and facilitate the flow of information between various internal and external customers (Delivery Associates/Delivery Service Providers/Operations Managers/Customer Service Associates/Amazon Customers).
    • Write clear and concise reports in a timely manner which in turn will be escalated to senior leadership and stakeholders.
    BASIC QUALIFICATIONS
    • Should be JLPT N3 Certified / N2 Certified / N1 Certified - Either 1 certificate is mandatory.
    • Conversational level fluency in Japanese and English
    • Effective computer skills as needed for work (e.g., Data Entry, MS Office Suite and programs to include Word, Excel, and Outlook) including the ability to type a minimum of 35 words per minute with high accuracy
    • Ability to use multiple software applications simultaneously with demonstrated knowledge of working over internet and successfully navigating websites
    • Demonstrates effective, clear and professional written and oral communication and attention to detail
    • Demonstrates effective composure, empathy, and a positive, professional attitude

Keyskills :
japanese translationjlpt n3jlptjapanese interpretation

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