Exadata DBA

Job Description

*As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.As a Senior Systems Engineer, you will interface with the customer*s IT staff on a regular basis. Either at the client*s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status.Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential. A Bachelor*s degree in Computer Science, Engineering or equivalent experience is preferred with five years related experience. Experience with Oracle*s core products, applications, and tools is important., *Cloud ArchitectA minimum of 8-10 years of experience as Cloud Architect & Migration skills.Desirable Skills:

• Educated to degree level or equivalent with experience of architectural/design principals
• Proven solution design skills in a large enterprise or service provider during design,
• implementation and service phases
• Excellent written and verbal communication skills, including the ability to communicate
• with technical and non-technical staff at all levels of the customer organisation, and the
• ability to present complex information in a succinct and easily-digestible manner.
• Ability to design and produce creative cloud architectural & design documentation to the
• highest quality
• Strong knowledge of Oracle, cloud, software, hardware, server & network technologies
• The ability to quickly grasp new or emerging Oracle technologies, and how they fit with
• the customer s strategy.
• In depth understanding of Oracle Cloud portfolio including ACS cloud Services
• Ability to think creatively
• Experience of interfacing with senior business and IT stakeholders

Responsibility:

• Analyses business needs to help ensure the Oracle cloud solution meets the customer s objectives by combining industry best practices, product knowledge, and business acumen
• Define, document, maintain, provide advice on, and be the Oracle cloud solution authority for, the customer s cloud architecture to ensure: that customers make informed decisions regarding scope to achieve beneficial solutions cost effectiveness, quality and reuse.
• Providing technical guidance on cloud solutions to customer and other Oracle project team members to underpin successful project definition and delivery.
• Produce high level designs including service, component, business rule, system and technical infrastructure definitions to underpin successful project definition and delivery.
• Ensure that high level cloud designs meet customer s architectural and technical strategy
• Define, document, communicate, and maintain the target cloud architecture for the customers IT application, data and infrastructure including any transition architectures to ensure that the customers current and future needs will be met.
• Undertake research, investigations and developments in Oracle cloud technology in an appropriate way, and communicate the findings to the relevant interested stakeholder groups to inform business decisions.
• Working closely with the TAM/Project/programme manager to ensure that the individual work streams that form the overall cloud solution are technically managed and designs and plans are maintained to reflect the customers agreed solution
• Ensure Oracle cloud technologies are leveraged appropriately, that customer impacts to people, processes and technology are understood; and to resolve issues that have cross project or system scope
• Liaises with presales as to proposed solution, and ensures early ACS engagement.

Additional Information:

• Open to work in 24/7 shifts.
• Good Educational Background is a must.
• Ability to communicate effectively.

All positions based in Bangalore and Hyderabad.

Keyskills :
solution designindividual workcomputer sciencelarge enterpriseproduct knowledgecommunication skillscustomer interfacingverbal communicationcustomer satisfactionfitcloudpostsales support