Executive Director, CAO Control Management, Bangalore

Job Description

Executive Director, CAO Control Management The Chief Administrative Office (CAO) is comprised of multiple global functions that support JPMorgan Chases businesses in 60 countries, including Finance & Business Management (F&BM), Global Real Estate, Global Security, Document & Business Solutions, Global Supplier Services, CAO Strategic Initiatives, Corporate Aviation, Corporate Insurance, Amenity Services, Firmwide Business Resiliency, and Firmwide Business Workforce Strategy. CAO colleagues around the world are helping the company work better, faster, cheaper and safer. We protect and support employees providing a multitude of critical services across the firm s global operations. Control Management (CM) maintains a strong and consistent control environment across the firm. With Control Managers appointed for each Line of Business, Function and Region, there is a comprehensive coverage and joint accountability model with the business executive that promotes early operational risk identification and assessment, effective design and evaluation of controls and sustainable solutions to mitigate operational risk. This role sits within the CAO Control Management team supporting the Global Supplier Services Corporate Third party oversight program. The role will support the function with managing and reporting on the operational risk environment. The team partners with business and operations executives, control teams, CCOR risk/compliance, audit, technology, corporate sectors and other lines of businesses in the identification and mitigation of operational risk.Global Supplier Services brings together Sourcing, Third Party Oversight, Procurement Operations, and Accounts Payable into one team. This group of more than 800 employees manages the source-to-pay processes for JPMorgan Chase and provides a governance model which includes strong risk management practices, enhanced performance monitoring, greater scale and strong client engagement. This position is responsible for the GSS Third Party Oversight control environment, including issue identification, escalation, remediation and validation; reporting, metrics and root cause analysis; and partnering with Operational Risk, Compliance and Audit. Control Management focuses on four areas:
• Control design and expertise
• Risks and controls identification/assessment
• Control breaks and resolution
• Control governance & reporting
Role Responsibilities:
• Create a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols
• Review and analyze program related data (e.g., KRI/KPI) to support business-related programs and strategies
• Provide leadership support for the end-to-end execution of the Risk & Control Self-Assessment, including control breaks and resolutions, to reduce financial loss, regulatory exposure, and reputational risk
• Engage with control colleagues across the firm, business, operations management, legal, compliance, risk, audit, regulators and technology control functions
• Add unique aspects to this job here (e.g., specialized technology, business knowledge, governance travel requirements, and regional responsibilities
• Support the firmwide outsourcing risk stripe in adoption of consistent risk practices to manage supplier failure risk
• Manage and motivate a team of risk professionals in executing to reduce financial loss, regulatory exposure, and reputational risk
• Provide ongoing feedback and training and develop employees on risk concepts and the application to risk and control evaluation
• Act as the India lead for the CAO Control management team
Qualifications:
• Bachelor s degree or equivalent experience required
• 12+ years of financial service experience in controls, audit, quality assurance, risk management, or compliance preferred
• Proficient knowledge of control and risk management concepts with the ability to design, create and evaluate a Risk & Control Self-Assessment in conjunction with business partners
• Proficient knowledge of risk management in outsourcing
• Problem solving / Analytical skills - solid critical thinking, attention to detail and analytical skills; able to synthesize large amounts of data and formulate appropriate conclusions
  • Understanding root cause / identifying control breaks
  • Developing timely and sustainable solutions
  • Analyze metrics for emerging risk
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio)
Desired Skills:
• Business knowledge - ability to understand the business / knowledge of regulation surrounding business and strong orientation with the Outsourcing program
• Communication/presentation - excellent written and verbal communication skills with an ability to influence business leaders in a meaningful and actionable manner
• Networking exceptional interpersonal skills; exceptional collaboration and relationship building skills
• Work autonomously to affect change - flexible, adaptable to shifting priorities; manages competing priorities to achieve the most effective result and able to work in a fast-paced, results driven environment
• Process analysis / design acumen ability to understand a process and associated risk to inform control design
• Implementation skills
  • Writing Action Plans, Procedures
  • Change Management
• Ability to make subjective and informed decisions based upon output, influence stakeholders and justify decision making
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Keyskills :
managementroot causeroot cause analysisenvironmental impact assessmentbusiness developmentfinancemarketing