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Job Location | Bangalore |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Aviation / Airline |
Functional Area | Sales / BD |
EmploymentType | Full-time |
Executive Process Improvement and Automation Customer Service & Fulfillment Error 404 (Not Found)!1 That s an error. The requested URL was not found on this server. That s all we know. ROLE SUMMARY: Role of a Process Improvement and Automation executive is to automate manual process / Customer experience and take up system issues with Technology team / VendorsKEY RESPONSIBILITIES: Highlighting technical issues to concerned team within and outside Cleartrip. Analyse AFF process and coordinate with seniors to improvise process with the help of automation or any process change Coordinating with the Tech team, process owner, vendor and other departments depending on issues / new project requirements. Effective follow up on issues / new requirements raised Willing to complete any other task assigned by the management with respect to breakages, bugs and PRMs Willing to work with flexible hours and weekends in case of emergencies. Ensure Positive Outcome with every Interaction Graduate / Diploma (10 + 2 + 3 / 10 + 3) / Undergraduate (10 + 2) IATA Preferred Written & Spoken English & Hindi (neutral accent) Worked on GDS (Amadeus / Galileo) for last 6 months on issuance, reissuance, cancellation & refunds. Worked on Excel and Presentation,
Keyskills :
spokenenglishcustomerserviceprocessimprovementcustomerexperiencegdsiataexcelhindimanualenglishmanagementautomationfulfillmentpresentationGermanItalianFrenchCatalanSpanishend