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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Management Consulting / Strategy |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
BGRS develops and implements comprehensive talent mobility solutions for corporate and government clients worldwide. With deep industry experience and unparalleled insights on the future of talent mobility, we enable our clients to craft mobility programs that will empower them to attract, retain and develop top performers. Role Overview Reporting to the Team Lead, Financial Support Services, the successful candidate will prepare payment confirmations, obtain missing/ incomplete information needed by the internal processing teams, and record all actions in our central automated tracking system. This position requires communication by email, Instant Message, Video Chat, and phone with our customers globally. Responsibilities include adherence to internal objectives for timeliness, productivity, and accuracy of information processed. The candidate will be working with our customers and must be professional and customer focused at all times. The candidate must be able to work independently as well as collaboratively in a global team environment. What Youll Be Doing Respond to inquiries per our established guidelines Immediately escalate issues when appropriate Identify and understand customer needs and address them in a timely manner Adhere to the BGRS core competencies at all times Ensure requests are worked and resolved in a timely manner per the departments standards Complete tasks with strict adherence to data integrity, ensuring that data is entered correctly, with respect to the operational, our internal customers, and reporting needs of BGRS Function proficiently in a fast- paced environment Provide impeccable levels of Customer Service to our customers Work cohesively in a global team environment Follow department processes and procedures at all times Maintain exceptional attention to detail Communicate clearly and consciously with all levels of the business Prioritize work based on volume, type of request, urgency, and department procedures Handle multiple tasks at one time to maintain high levels of productivity without sacrificing work output quality Complete task using solid problem solving/ decision making skills Show ability and desire to continually improve and increase knowledge Gain proficiency with a wide variety of in- house operational systems Special projects as assigned What You Bring to BGRS Minimum of a High school certification University Degree strongly preferred Strong written and verbal communication skills (English required) Proficient in Microsoft Windows environment (Excel, Word, SharePoint) Minimum of 2- years customer service experience for a large organization Related relocation industry knowledge a plus Accounting and operations experience a plus Competitive salary and incentive plans Workplace flexibility for a balanced work/ life approach Comprehensive benefits packages and wellness program Generous company- paid vacation days and holiday time Challenging, collaborative, diverse corporate culture Ongoing opportunities for learning and career development As an Equal Opportunity Employer, BGRS embraces diversity and, as such; is dedicated to considering all qualified applicants without regard to race, color, gender, religion, national origin, disability, age, sexual orientation, marital status, pregnancy and parenting status, protected veteran status and any other characteristic protected by law. Employment may be subject to additional background checks. Alternatively, you can apply to this job using your profile on one of the following sites:,
Keyskills :
corporate culturefinancial justificationsupport servicescommunication skillsvideocustomer focusemailcustomer service operationsservice operationsspecial projectscolordata integritychatcustomer servicehousesalarycareer developmentwordverb