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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Furnishings / Sanitaryware / Electricals |
| Functional Area | Sales / BDGeneral / Other Software |
| EmploymentType | Full-time |
As a Fortify Security Support Engineer at MF, you will join an industry-leading organization in customer service and support, becoming engaged in the most advanced total customer experience excellence practices. You will solve various technical customer issues and answer service, product, technical, and customer relationship questions received through various customer support communication channels such us telephone, email, e-chat, and ticketing system. You will also have the opportunity to collaborate across teams to drive improvements in achieving high levels of customer satisfaction.
MF offers you both vertical and horizontal growth in engineering, IT, and services.
KEY RESPONSIBILITIES
Work from a standard protocol, utilizing a documented process to respond to customer issues
Successfully resolve technical issues related to hardware and software from incoming customer contacts and proactive notification systems
Work remotely via telephone, email, e-chat, and ticketing system to respond to first-level technical issues
Respond to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement
Collaborate across teams to resolve issues and help reproduce issues in lab environment.
Availability to be part of a rotation/on call for 24 x 7 regional coverage.
QUALIFICATIONS
Required
Bachelor s degree (completed prior to start date) in computer science, information systems, or related fields
Background in object-oriented software development (e.g. java, .NET, etc.)
Familiarity with C/C++
Familiar with Application Servers (IIS, Tomcat etc.)
DBMS and/or SQL experience
Familiar with LDAP
Experience with technical support and/or hardware and software computing, storage, and peripheral devices
Excellent analytical and problem-solving skills
Passion for technology
Eager, quick learner with strong team-work spirit
Excellent oral and written English communication skills
Knowledge and/or experience with updating Knowledge Management systems
Desired
Basic understanding of Web Application Servers, firewalls and http/https communications
Experience with troubleshooting in a technical environment
Advanced proficiency with case management databases and tools
Superior customer service skills
Background in application security is a plus
Familiarity with compiler theory.
,Keyskills :
troubleshooting lan operatingsystems switches knowledgemanagementsystems problemsolving webapplication customerservice computerscience managementsystems etw king customersupp technicalsupp customerex