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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Banking / Financial Services |
| Functional Area | Occupational Health / Safety |
| EmploymentType | Full-time |
We are looking for individuals with the following skills:Customer FocusTake ownership of each customer while empathizing and prioritizing customer needsResolve conflicts and manage customer expectationsDetermine customer needs and provide appropriate solutions through relationship buildingCommunication SkillsEffective verbal and written communication with both external and internal customersDocument customer account activities thoroughly and conciselyEngage in interactive dialogue with customers through active listeningProblem Solving SkillsApproach problems logically and with good judgment to ensure the appropriate customer outcomeMake appropriate decisions on behalf of the customer and bank quickly and effectivelyEffectively prioritize work to ensure efficiencyConduct research as neededAnalytical SkillsCritical thinker and ability to exercise independent judgmentAccuracy and attention to detailRequired to abide by all applicable regulatory and department practices and proceduresComputer SkillsFamiliarity with multiple browsers, multiple tabs, window navigation and instant messenger toolsOur team members are dynamic. They seek opportunities to take initiative, adjust quickly to change, have a positive attitude, and take responsibility for results. They are able to deliver a great customer experience, even when handling challenging situations by offering customers alternative solutions and enhanced productsWork Schedule: Work schedules will vary. Candidates must be willing to work schedules during our operating hours, which may include evenings and weekends. Specific information will be provided by the Recruiter.Qualifications:Must be willing to work in an environment that requires phone-based customer interactionMinimum of one year of customer interaction or customer support experience strongly preferred by phoneProficiency with basic computer functions including, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferredHigh School Diploma or equivalent requiredJPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.,
Keyskills :
customer relationsbalanceleadershipmentoringqualitycustomer supportaffirmative actioncustomer experiencecustomer interactionrelationship building