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Fulfillment Operations Manager

1.00 to 10.00 Years Bangalore 09 Sep, 2026

Job Location	Bangalore
Education	Not Mentioned
Salary	Not Disclosed
Industry	Others
Functional Area	Not Mentioned
EmploymentType	Full-time

Job Description

Job Description About the Role At Uber, we reimagine the way the world moves for the better. There are a lot of operations and technologies that enable this mission, and Ubers Global Scaled Solutions (GSS) org leads several of those capabilities, such as data collection, data annotation for AI/ML innovation, localization/internationalization, testing, map editing, digitization programs, and more. We have built industry-leading tech and ops muscle for the same and are now externalizing these offerings with Uber AI solutions.The techops solution coupled with Ubers strength of building a platform for flexible work will enable enterprises world-wide to accelerate their data, AI, and product journeys. While we do this, we look forward to creating flexible earnings opportunities through online tasks for millions of people across the world. Together, our tech, operations expertise and platform for knowledge work are uniquely positioned to be the best-in-class human-in-the-loop solution for the industry.We are looking for an Fulfillment Operations Manager, to ensure success of the freelance experts supply and manage processes across several geographies to meet program requirements and deepen freelancer engagements. This role will need to ensure both vendor-sourced and individual freelance experts utilization, work with x-fn stakeholders to unlock different skillset and task types for freelance experts, optimize onboarding freelance experts lifecycle, partnering with Program Management teams and Product teams to build, operationalize, and improve efficiency of the marketplace.This role will work closely with both local and regional teams across regions and support the strategy and execution of how Uber AI Solutions attracts, acquires, and develops skilled gig workers at scale through technology, automation, and process optimization.What the Candidate Will Do Build fulfillment strategy for programs to ensure speed, quality and cost standards are met.Shape and manage the programs: track progress, resolve dependencies, evaluate risks, and communicate status to management and project partnersManage freelance experts lifecycles to improve retention and develop new skills for higher utilization and engagementManage vendor relationships to ensure velocity and quality requirements are deliveredBuild improve processes, operational efficiencies, and identify automation opportunities What the Candidate Will Need 4 years of experience in running program operations and building gig marketplace.Proven ability to lead and execute initiatives, with experience in coordinating cross-functional teams, setting timelines, and ensuring smooth implementations in dynamic environments.Advanced expertise in using analytics to drive supply chain and workforce optimization. Strong proficiency in analyzing freelancer performance, operational metrics, and market trends through data tools (e.g., SQL, Tableau) to make informed, strategic decisions.Ability to work efficiently and influence others without exerting direct authorityAbility to take initiative in a constantly-changing work environment~~ ~~ .

Keyskills :
analyticsSQLTableauprogram operationsgig marketplace

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