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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Banking / Financial Services |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
Live Organization Values and Self disciplineDemonstrates transparency and takes ownership for resolving problemsEnsure 100% adherence to organization guidelines and procedures. (Zero Tolerance - Clear desk policy adherence, Transport NO Show, Timely Kronos updation, Workday handling).100% adherence to compliance and control framework (review SOP, checklists, change management etc.)Timely updation and maintenance of error logs (both internal and external)Discuss on all errors within the team in the same month (peak periods) or fortnightly and address those with a proper action plan. Make sure all the issues get addressed / escalated as per escalation matrix and client on timely basis.All issues identified during processing properly documented and updated in relevant MIS. - On same day in TrackerDemonstrate STATE STREET values in all engagements and work ethics.Demonstrate individual contribution to increasing the quality and productivity of daily operations by driving the OE Standards and Behaviors in your day to day processesEnsure Leave planning as per defined protocols i.e. minimal unplanned leaves including sick leaves.Delivers Results and Drive Client valuesMeeting deadlines, revised deadlines set during urgent requirements also establishes an effective business plan that is aligned to broader business objectivesDeliver an excellent service by meeting the monthly SLAs and other agreed STATE STREET targets. 99.9% Accuracy and 98.5% on Timeliness. Stretch target 100% on Accuracy and 100% on Timeliness.Ensure Monthly check ins are taking place with respective team lead or manager with score card. (Documented)All the communication and mails get addressed within reasonable time and are not left unattended. (other than open issues) Response on same day and if received after working hours, within 2 hours from beginning of next working dayWork on developing process & domain knowledge and providing superior advice and solutions.Ensure best practices are followed in the team to achieve desired output resulted in client delight.. Please be advised to review and update Task Manager & Enlighten on timely basis, no deviation will be accepted.Work as a TeamEnsuring all exceptions are reviewed, chased and escalated if and when required.Proactive & effective communication with all stake holders on deliverables for the team.Maintain corporate ethics on floor with co-operative manner with other peersProcess Improvement InitiativesIdentification of the process gaps and helps in implementing proper plan and control to ensure accurate valuation.Minimum 1 process enhancement initiative and its effective implementation in a year (Documented)Participate in team / process wide initiatives for process improvementParticipate or lead in at least one initiatives of knowledge sharingTraining and DevelopmentUnderstanding of all the activities of assigned funds/client by end of Sept 2020 (or within 3 months of joining) with more than 90% competency level.Mandatory/Compliance Training 100% to be completed within a week of notification or as specified.
Keyskills :
daily operationstechnical supportchange managementcontrol frameworkprocess enhancementeffective communicationstatements of work sow