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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Mandatory Requirements : Proven experience is working in a L1/L2 helpdesk and supporting application/process Should be expert in reading, writing and speaking in German and English Should be flexible to work in shifts Should have German language certifications Proven work experience as an Application Support Engineer, IT Help Desk Technician or similar role Ability to diagnose and troubleshoot basic issues Excellent problem-solving and communication skills Ability to provide step-by-step application usage guidance, both written and verbal Job Responsibilities : Research and identify solutions to software and hardware issues Ask customers targeted questions to quickly understand the root of the problem Track tickets to resolution, within agreed time limits Talk clients through a series of actions, either via phone, email or chat, until they ve solved a technical issue Relevant Experience Required: 6-9 years Key Skills: Mandatory Requirements : Proven experience is working in a L1/L2 helpdesk and supporting application/process Should be expert in reading, writing and speaking in German and English Should be flexible to work in shifts Should have German language certifications Proven work experience as an Application Support Engineer, IT Help Desk Technician or similar role Ability to diagnose and troubleshoot basic issues Excellent problem-solving and communication skills Ability to provide step-by-step application usage guidance, both written and verbal Job Responsibilities : Research and identify solutions to software and hardware issues Ask customers targeted questions to quickly understand the root of the problem Track tickets to resolution, within agreed time limits Talk clients through a series of actions, either via phone, email or chat, until they ve solved a technical issue Relevant Experience Required: 6-9 years,
Keyskills :
translationgerman basisenglish tradosit helpdesk german languageproblem solving applica