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Global Security Support Engineer

2.00 to 5.00 Years   Bangalore   23 Nov, 2021
Aruba Networks
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Hardware / Networking
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Candidate will be assisting Operations Engineering Support personnel with the support applications managed by Cyber Security.This support includes end-user support, ticket handling, Change Management, Configuration Management, Escalations, Major Incidents (MIs), user access issues, application support, system management, patch management, cloud server procurement and management.Primary Responsibilities:

  • Support applications managed by Cyber Security. This support includes end-user handling, problem/ticket resolution, escalations to engineering and IT, and performing application work on servers on behalf of engineering teams.
  • Create and deploy scripts to help with application and operating system monitoring.
  • Provide deep level support for critical applications. This support will include deep application knowledge, deep OS understanding and scripting.
  • Provide Change Management support to Cyber Security, including submission of Requests for Change (RFCs), and modification and approvals of RFCs.
  • Provide Configuration Management support to Cyber Security, including submission of configuration changes, new application creation, and application decommissions.
  • Represent Cyber Security on Major Incidents involving Cyber Security applications. Achieve fast resolutions to MIs.
  • Facilitate server access for Cyber Security employees, through various processes and tools.
  • Procure cloud servers for Cyber Security teams and resolve any issues with access or availability.
  • Install and configure servers.
  • Oversee patch management on some Cyber Security-managed applications.
  • Deploy and maintain state-of-the-art security applications and appliances.
  • Review security alerts from applications and set up automated event notifications.
  • Support security audit requests.
  • Write and maintain support and process documents (e.g. playbooks, install docs, etc.)
  • 24 x 7 On-call support is required (on a rotation basis, approximately one week every eight weeks).
  • Requires a flexible schedule that includes some evening off-shift work from 8 PM to 10 PM local approximately 3-4 times per week.
Qualifications:
  • A Bachelors degree is preferred, but comparable accomplishments in Systems Administration, Application Support and/or Software Engineering will be considered.
  • 5 yrs. of current experience in IT.
  • Minimum of 2 year of experience in the support of at least four of the following areas:End-user SupportIncident ManagementApplication Software or Database SupportHP-UX, Linux, VMWare & Microsoft platforms (Server, client, applications)Deployment of Security Patches/Hotfixes for Enterprise ApplicationsTroubleshooting of operating system and networking issues.Software Engineering
  • Experience supporting Windows and Linux server technology, complex enterprise systems that include geographically distributed users.
  • Excellent troubleshooting techniques and analytical skills.
  • Familiarity with HPIT processes relating to Change Management, Configuration Management, Access Management.
  • Strong analytical skills.
  • Strong verbal and written communication skills.
  • Ability to operate within a team independently and understand when to escalate issues to management.
  • Some knowledge of security tools, threats and vulnerabilities associated with large enterprise environments a plus.
  • Experience with security systems or managing security infrastructure and/or applications a plus.
  • The preferred candidate will have at least one or more IT professional certifications.
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Keyskills :
commercial lawslegal adviceswitchessecurity toolslanoperating systemsmusic makingsecurity auditlinux servercyber securitynetworkingtroubleshooting

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