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Guest Relations Executive

2.00 to 7.00 Years   Bangalore   12 Oct, 2023
MNR Solutions Pvt Ltd
Job LocationBangalore
EducationNot Mentioned
SalaryRs 1.0 - 3.5 Lakh/Yr
IndustryReal Estate
Functional AreaPublic Relations (PR)
EmploymentTypeFull-time

Job Description

    Urgent hiring for Guest Relation Executive / Community Building Executive - Bangalore CTC- 3.60 LPAExperience - 2 years minimumQualification - GraduationLocation- Bangalore (Karle town)Role and Responsibilities
    • Guest Check-In and Check-Out: Greet guests warmly upon arrival, assist them with the check-in process, and provide information about the propertys facilities and services. During check-out, handle processes and ensure a smooth departure experience.
    • Guest Assistance: Be readily available to guests to answer questions, provide directions, and offer recommendations for local attractions, restaurants, and activities. Attend to any special requests or preferences guests may have to enhance their overall experience.
    • Complaint Handling: Address guest complaints or concerns promptly and professionally, aiming to resolve issues to the guests satisfaction. If necessary, involve appropriate managers or departments to find effective solutions.
    • Communication: Maintain effective communication with various departments within the establishment, such as food and beverage, housekeeping, community manager, etc. to ensure seamless coordination and deliver a high level of service.
    • Guest Feedback: Collect guest feedback during their stay and after check-out to understand their experiences better and identify areas for improvement.
    • Promotional Programs: Promoting the property through various programs to encourage repeat visits and customer loyalty.
    • Crisis Management: Remain composed during emergencies or crisis situations, following established protocols to ensure the safety and well-being of guests and staff.
    • Upselling: Suggest upgrades or additional services to guests to enhance their experience and increase revenue for thecompany.
    • Maintain Guest Database: Keep accurate records of guest information, preferences, and special requests to personalize theirstay.
    Qualifications & Skills:Education: A high school diploma or equivalent is typically required. Additional qualifications in hospitality management or a related field are a plus. Flexibility: As the industry can be unpredictable, the Guest Relation Executive should be willing to work in shifts, including weekends and holidays.Interested candidate share your cv on hidden_email or hidden_mobile

Keyskills :
compliance managementguest relationsguest service

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