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Head Commercial Excellence

10.00 to 12.00 Years   Bangalore   15 Jun, 2023
TE Connectivity India Pvt Ltd
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryManufacturing
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Company TE Connectivity Ltd. is a $16.3 billion global technology and manufacturing leader creating a safer, sustainable, productive, and connected future. For more than 75 years, our connectivity and sensor solutions, proven in the harshest environments, have enabled advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With 80,000+ employees, including more than 8,000 engineers, working alongside customers in approximately 140+ countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com Job Overview TE Connectivitys Sales & Marketing Support Teams assist with implementing sales/marketing initiatives by providing technical and/or product information support (i.e., data analysis, tracking, etc.). They are also responsible for planning and coordinating promotional programs and other communications initiatives. Primary Responsibilities
    • Local governance over 65-70 people from the following commercial excellence t eams and individuals functionally matrixed to global teams/leaders outside India:
      • 45 Customer Care, including 4 supervisors
      • 9 Customer Supply Chain, including 1 supervisor
      • 5 Sales Operations
      • 2 Advanced Analytics
      • 1 Customer Experience analyst
      • Up to 5 Inside Sales reps
    • Reinforcing local functional coordination and accountability aligned to global standards/processes
    • Local managerial presence to drive recruiting, development, and retention within Commercial Excellence
    • Leadership Coaching
    • Facilities and functional authority for local team.
    Primary Skills
    • Highly experienced in process improvement and reinforcement
    • Track record of operating and driving best practices across globally matrixed organization
    • Comfortable interacting with customers if needed for periodic concern resolution
    • Fluent in English and all MS Office applications
    • Excellent communicator, comfortable with executive level presentations
    • 10+ years professional experience managing large teams, ideally with global / multi-national exposure
    • Solid background of Sales Operations and knowledge of at least 1 front-end functional process (e.g., customer service, account management, business development, product management, sales operations)
    • People coaching & developing talent
    • Recruiting, performance assessment and reward planning
    • Solid analytical proficiency to develop and employ applicable KPIs
    • Should have a graduation degree, post graduation is an added advance.
    Competencies Building Effective Teams Managing and Measuring Work Motivating Others Values: Integrity, Accountability, Teamwork, Innovation SET : Strategy, Execution, Talent (for managers) ,

Keyskills :
continuous improvement facilitationms officefront endsupply chaininside salescustomer caredata analysiscustomer servicesales operationsequipment supplymarketing supportaccount managementproduct managementmedical technologyprocess improvement

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