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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Recruitment Services |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Head Customer Relations Management (AGM)About Company :REPUTED REAL ESTATE GROUPLocation : BangaloreExperience : 12 18 YearsFunction : BPO/ Customer ServiceVacancy : 1Customer Relationship Manager (Luxury)Job Purpose: The AGM CRM will be responsible for managing the customer relationship from confirmation of sales (booking) till handover of the property and registration. The individual will also be responsible for the upkeep of ready units that are not sold in conjunction with the company. The individual will have primary responsibility for ensuring timely demand notes, collections, inspections and satisfactory handover to customer. He / she will also ensure error free documentation and archival of all relevant documents in digital and physical form.Key Responsibilities:Establish necessary operational processes within and across the concerned teams (Sales, CP, Documentation, PST, Projects, ESPL, AM, Finance, Legal and other areas as applicable) to ensure seamless and unified approach to client servicingEnsure regular monitoring of project progress and keep clients updated on the same through emailManage the process ensuring that accurate demand notes are raised as per schedule in the agreement and project completion statusEnsure appropriate follow up with clients / bankers to collect payments as per schedule handling and escalations or matters that may require intervention from managementReview and ensure the sale deeds are processed taking into account all the assignments made from the initial agreement. Also ensure all the sale deeds are vetted by Legal, Finance & Audit teams before they are sent to customerEnsure process and protocols to liaise with the Projects team for any modifications / changes requested by clients and getting the units delivered as per committed handover datesFor modifications given by the customer, ensure cost and time escalations are settled appropriately,
Keyskills :
customerrelationship sales finance protocols management operations documentation indingopp tunities customerrelations cp deeds demand payments schedule handover rebuilds monit ing completion collections confirmation