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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Consumer Durables / Electronics |
| Functional Area | Technical Support / Helpdesk |
| EmploymentType | Full-time |
Position:Help Desk Analyst I Principal AccountabilitiesHelp desk analysts are on the frontline of customer support. They are focused on helping to resolve technical issues end users encounter, or connecting those users with more intensive IT support, when needed. Tier 3 analysts research and resolve the most complex issues that other help desk levels have been unable to fix. They also identify trends in issue reporting and come up with preventative solutions. A help desk analyst spends the majority of the day performing remote support. This can take a number of forms: Over-the-phone support Screen sharing or remote control Live chat support Email supportJob Complexity Has limited discretion to vary from established procedures Works under general supervision Beginning to solve some straightforward problems Has limited work experience involving basic concepts and procedures but requires formal training in theories/concepts in own functionExperience / EducationTypically requires a 4 year degree and 2 4 years of related experience; or an advanced degree without experience; or equivalent work experience.,
Keyskills :
musicmaking helpdesk analysts discretion Laptops RemoteDesktop tsupp rep ting kstations tonGhost PrinterSupp HardwareSupp