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Help Desk Manager

5.00 to 10.00 Years   Bangalore, Noida, United Arab Emirates, Hyderabad, United Kingdom, Gurugram, United States of Americ   04 Sep, 2021
FRIEND SERVICES
Job LocationBangalore, Noida, United Arab Emirates, Hyderabad, United Kingdom, Gurugram, United States of Americ
EducationNot Mentioned
SalaryRs 2.0 - 9 Lakh/Yr
IndustryHotel / Restaurant
Functional AreaTechnical Support / Helpdesk,Operations Management / Process Analysis
EmploymentTypeFull-time

Job Description

We are looking for an experienced help desk manager to oversee our desktop support team in providing exemplary technical support to our clients. You will be responsible for training, supporting, and leading your team. You will also be required to manage ticket escalation and resolve any technical issues.To be successful as a help desk manager you should have excellent interpersonal and conflict management skills. Ultimately, a top-notch help desk manager should be able to ensure that our clients receive professional and efficient technical support.Help Desk Manager Responsibilities:

  • Managing and supporting a team of help desk technicians.
  • Mentoring your team, providing training, and conducting performance evaluations.
  • Monitoring team performance and developing feedback reports for management.
  • Communicating with clients and providing in-person and phone support, if required.
  • Troubleshooting and resolving technical issues.
  • All interested candidate to send their documents and resume to our company email( Hr@hoxtonhotellondon.com ).

Keyskills :
laptopsmonitoringdesktop supportescalationconductingdesktoptrainingperformancecommunicationteam performanceworkstationsconflict managementtechnical supportremote desktophelpdeskconflicttroubleshootingmentoringmanagementproviding trainin

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