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Helpdesk Associate - NTT Data

1.00 to 3.00 Years   Bangalore   27 May, 2024
NTT DATA INFORMATION PROCESSING SERVICES PRIVATE LIMITED
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT Services & Consulting
Functional AreaTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

    NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.Job descriptionNTT DATA - HELP DESK Associate/Senior AssociateRole Responsibilities:Provide L1 and L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone.Activities include recognition, research, isolation, resolution & follow up steps.Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.Sound knowledge of ITIL best practices around Incident & Request Management procedures.Required Skills:Qualification: GraduateAt least 8 Months to 2 years of experience in an international technical support profileRotational shifts (24*7).Basic Technical Support skills.Perks & Benefits:Hospitalization Insurance upto 5 LakhsTransport Facility available

Keyskills :
servicenowvpn configurationtechnical supportoutlook configurationactive directoryinternational voice processitiloutlook

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