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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Rs 3.0 - 6 Lakh/Yr |
| Industry | BPO / Call Center |
| Functional Area | Operations Management / Process Analysis |
| EmploymentType | Full-time |
Hey guys,*Greeting for the day(Apex consultancy services )We are Hiring for AM - CollectionsJOB DESCRIPTIONPRIMARY TITLE: Asst. Manager SECOND TITLE: Grade IIIDIVISION/LOCATION: DomesticDEPARTMENT: Operations REPORTS TO: ManagerKey ResponsibilitiesComplete monitoring of the finance collection on vendor premises.Managingdaytodayplanning,operationalchallengesandsolvingproblemsofateamofagents.Deliveryofteamcollectiontargetsandachievequalityandproductivity.Handling major && large customers to ensure timely collection.Maintenance of the data records, meeting revenues && targets.Dailyportfolioreviewwithvendoralsomonitoringvendoroncompanyauditcheckpoints.MaintainingdailyMISreportandDRRaswelltrackingwaiverreportandfile.Tracking vender to work as per company policyPeoplemanagementincludingallHRrelatedissues,aswellasstaffdevelopment.Operational management. Managing the floor, adherence to schedule.Ownership and problem resolution.Callmonitoring,responsiblefordeliveryofthedefinedcustomerexperienceineverycall.Training and development of staff.Motivation,leadershipforateamleaders,agentsanddevelopingfutureleaders.Conducting performance appraisal for the team.Contribute to the initial hiring and selecting process of the frontline.Compilingreportsofteamperformance,targetConversion,TATandindicators.Workverycloselywiththeteammembers,understandtheagentsproblemsandweaknessesandaddressthese.Offerssolutionandsuggestionsforprocessandproductimprovementtomanagement.WorkingwiththebusinessinidentifyingkeyfraudriskareasandadvisingofcontrolstominimizesuchrisksMandatory Background checksNo Background check requiredGeneral Security Responsibilities:Adhering to Information Security Policies and Procedures of TP.Ensuring compliance to Information Security Policies and ProceduresSpecific Security Responsibilities:Understand and Comply with Information Security Policies and Procedures, and report all security incidents.Protect information entrusted to you.Adhere to the Internet Code of Conduct and customer information and data security policy.Comply with the Non-Disclosure Agreement.EDUCATION:Graduate with a minimum Degree from any recognized universityEXPERIENCE:ExperienceSKILLS:Proven ability to communicate through oral (English && South Regional or Hindi)Computer skills basicCan Speke English and south regional or HindiOTHER:Work in an office environmentAbility to work well with others at varying organizational levelsFlexible to work varied shifts within day environment. (Flexible to work on Holidays with Compensatory Off/ Payout.) 6 days working with week off rotationalJob Location :BangaloreSalary Upto 6Lacs p.aInterested candidate can mail me resume on pinky.apexconsultancy@gmail.com or further inquiry contact in this no - 7798866555 or WhatsApp.Thanks and Regards,PinkyHr. Executive.7798866555Happy Hiring.!
Keyskills :
bpo operationscollections processteam leader collection