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Hiring for Internationa Non Voice ProcessHGS,Bangalore

0.00 to 1.00 Years   Bangalore   13 Nov, 2019
Hinduja Global Solutions Limited
Job LocationBangalore
EducationNot Mentioned
Salary< Rs 50,000 - 1.5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

Job Description- Trainee Process ConsultantPosition SummaryUnderstand and establish the basic professional E-mail etiquettes and obtains client information by answering clients online, interviewing clients, verifying information. Also determines eligibility by comparing client information to requirements.Roles and Responsibilities

  • Customer service and conflict resolutions skills
  • Answers inquiries by clarifying desired information; researching, locating, and providing information
  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Opens customers accounts by recording account information
  • Maintains customer records by updating account information
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Fulfils requests by clarifying desired information; completing transactions; forwarding requests.
Education & ExperienceGraduateDesired Skills and Abilities
  • Basic Email Etiquettes
  • MS Office
  • Typing Skills minimum 15 WPM with 85% accuracy & Basic System Navigation Skill
  • Ability to write, read and speak English to suit business need
  • Good analytical, numerical ability and logical reasoning
  • Customer focus and Being attentive
  • Comprehending Ability and Decision Making

Keyskills :
communication good analytical computer kill freshers knowledge

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