Hiring for Manager

Job Description

To direct and control the operations of unit and to ensure that the agreed service standards are met.To ensure that highest possible quality is maintained in product delivery.To ensure that all required controls and procedures are maintained.To maintain a positive working relationship with personnel of the other sections/divisions of GSSC as well as of Standard Chartered Bank.To undertake periodic self-assessment on key controls to assess the proper functioning and adequacy of existing controls.Assist in coordinating, facilitating and promoting understanding of operational risk and in implementation and management of OR within the Unit.Key Responsibilities:Processing/In-house Service Standards Ensure that the Processing capabilities are geared up to achieve accuracy as per the Service Level standards and strive to exceed the standards. Ensure that the associates within the time frames pre-specified respond to all queries related to routine activitiesEnsure processing activities on customer accounts are done timely on corresponding system and accurately, co ordinate with business / Ops stakeholders at country to establish high standards of controls over such processOperational Efficiency Ensure that all the associates responsible for are adhering to the procedures set in the Operating manuals in order to achieve optimum efficiency in the conduct of their jobs. Approve exceptions from the norms and initiate corrective and preventive actionsInterdependent Co-ordination To work closely with the other Unit Managers / Team leaders & counterparts to enable optimum co-ordination between the functioning of the Units as well as enable adequate capacity planning to respond to forthcoming business volumesMorale To promote an environment where all staff develop a sense of involvement in the conduct of their regular work and contribute ideas with the objective of achieving excellence in service quality. Quality To initiate and successfully follow up quality projects and productivity/work flow improvement reviewsEscalation Keep Manager advised of the regular operations and in particular, escalate exceptional occurrences, to enable appropriate action as well as report extraordinary occurrences and Corrective and preventive actions takenCompliance Ensure Bank s compliance obligations (Statutory/Group/Local Authorities including submission of returns) are met by the team. Ensure that all procedures laid down in the Department Operating instructions and the Key Control Standards/Money laundering are adequately followed. Keep Manager and other Unit Managers informed about any irregular and suspicious transactionsTo report unit s OR issues and losses to UORMTo assist UORM in developing and updating of procedures, controls and monitoring plans for Operational Risk ManagementAct as OR coordinator for the sectionTo adhere to the agreed KCSA plans and approachTo identify and report all exceptions on non compliance with standard controlsTo identify and report all weaknesses inherent in the standard controlsTo maintain proper record keeping on all KCSA related activitiesTo maintain independence in the conduct of KCSA i.e. not selecting and reviewing sample of self-performed transactionsEnsure KCSA checks are carried out on a regular basis, shortfalls are highlighted for rectification and proper documents/records are kept evidencing such checksTo archive records as per timeframes advised in the Procedure Circular/DOI and ensure destruction in a timely mannerProcessing and Decision making as per the respective process note and within the Timeliness and accuracy standards specifiedEnsures complete data integrity by running exception reports and monitoring productivity levels and error ratesEnsure that sub system supporting the unit activities are robust and comply with country and Group guidelines and to carry out application related changes from time to timeKey Measures:Efficient functioning of the unitEffectively reducing the error rateAdhere to the service level agreementsCapacity planning and productivity improvementMaintaining relationship with other units within GSSCNo overdue KCSANon compliance and control weaknesses inherent in the selected samples are detected and duly reportedNo unsatisfactory compliance reviews and audits on the conduct of KCSA and record KeepingMaintaining robust controls and monitoringAuthorities:Periodically review the performance of the Team membersEvaluating performance against the set standardsKnowledge:Strong managerial and interpersonal skills and leadership qualities with an ability to supervise teams up to 30 membersSound knowledge of banking operationsIn-depth knowledge of procedures pertaining to the unitDecision Making:Decision making on irregular cases arising out of day to day operationsExercise job allocations, prioritizations and resource utilizationsExpected Behavior:Keen attention to detailAbility to network effectively with other units and provide support to reduce operations riskTeam playerExpert knowledge on systems used in processing

Keyskills :
ervice level operating manuals operational efficiency service standards capacity planning data integrity interpersonal skills record keeping preventive actions operational risk