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Hiring for Team Leader with O2C , Accounts receivables , Collections , Billing

6.00 to 11.00 Years   Bangalore   26 May, 2021
Inspiration Manpower Consultancy Private Ltd
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaCustomer Service (International),Finance / Accounts / Tax
EmploymentTypeFull-time

Job Description

The Team Leader(Accounts Receivable)job involves managing and guiding a team of A/R associates who will be responsible for analysis of receivables due from healthcare insurance companies and initiation of necessary follow-up actions to get reimbursed. The work includes a combination of voice and non-voice follow-up along with undertaking appropriate denial and appeal management protocol.

  • Lead a team of analysts and team coach to do AR follow. Guide team to reduce AR ageing and optimize collections.
  • Manage day-to-day activities with the team.
  • Respond to clients on any process related queries and manage 1st level escalations.
  • Perform quality check on the A/R follows or EOB denial analysis work done by the team before it is sent to the clients.
  • Monitoring and managing workflow or daily targets to assure timely delivery of agreed SLAs.
  • Tracking and maintaining metrics for a variety of data includes attendance, productivity, etc.
  • Develop processes to improve productivity and quality of the team.
  • Mentor analysts and senior analysts. Supervise and train junior staff or new trainees and encourage good A/R follow up skills and work ethic.
  • Participate in the new pilots projects & work towards proper transition of knowledge to team.
  • Work with managers to resolve any personnel problems or conflicts that may arise in the team.
  • In addition to administrative responsibilities, the Team leader may be expected to perform follow-up work as well depending upon the requirement.
  • Identify trends within the portfolio to aid collections and improve the productivity.
Skills Required:
  • Strong leadership and mentoring skills
  • Able to juggle multiple responsibilities at one time
  • Excellent verbal and written English language communication skills
  • Extremely high level of attention to detail
  • Punctual and time-sensitive
  • Target oriented and AR resolution mind set
  • Team player
  • Strong analytical background
  • Strong knowledge of Health care vertical in RCM space
  • Keen eye for process and quality improvement
Qualifications:
  • Graduate/Post-graduate in any stream
  • Willing to work night shifts as per US time zones between 6 pm to 7 am
  • A minimum 3 years of experience in an A/R follow-up medical billing, denials management
  • Must be skilled in MS Word and Excel
To Apply contact Sharukh: 7760984461

Keyskills :
collectionsrecoveriesbank reconciliationcommercial bankingo2cteam leading skillspaymentsteam handlingteam managementhandling client callsrecord to reportcoachingprepaymentretail bankingorder to cashaccounts receivablebillingbankingteam l

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