hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Hiring For Technical Customer Support as SPE/SME

1.00 to 6.00 Years   Bangalore   04 Jan, 2023
Orcapod Consulting Services Pvt Ltd
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    -Summary: The job requires assisting end-users with various technical issues and queries and resolving or escalating the issues as required. Managing calls, emails, or chat contacts efficiently and log and updates ticket accordingly. Take ownership of all issues/tickets handled and lead them to resolution. Client management and work with other technical support team for resolution. aJob Requirements:
    • 3+ years of experience working in an inbound technical customer support environment, including experience working directly with product and/or engineering teams.
    • Demonstrate ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer.
    • Excellent writing and editing skills, and experience of presenting complex information in an easily comprehensible way to user over the phone
    • Should possess customer service skills
    • Ability to work in a demand-driven environment, motivated by a willingness to respond rapidly and effectively to the needs, prioritizing and managing multiple requests from different teams.
    • Fluency in English & French is critical.
    • Excellent written and verbal communication abilities and high emotional intelligence including active listening, and effective response skills.
    • Meticulous attention to detail and a commitment to quality.
    • Bachelors degree or higher preferred.
    • Willing to work in 24/7 environment with rotational week offs.
    Good to have Skillset:Systems and Applications knowledge:Office 365Know the O365 umbrella of applications (Outlook, MS Teams, OneDrive, Excel, PowerPoint, Word, etc)Be able to troubleshoot with the end users step-by-step and remotelySetting up Outlook profilesUnderstand MS Teams and how team spaces and channels workWindows 10Know the basics of the OSBitlockerKnowledge of an IP-addressMac OSKnow the basics of the OSBe able to troubleshoot with user remotely

Keyskills :
editingspe/sme

APPLY NOW

Hiring For Technical Customer Support as SPE/SME Related Jobs

© 2019 Hireejobs All Rights Reserved