HR Service Center Life Event Specialist

Job Description

The HR Service Center Life Event Specialist will act as an HR guide for Alcon associates. This role will have the opportunity to assist associates with all HR employee life cycle events including clarification of Alcon policies and procedures, HR administration, payroll inquiries, system navigational support and more. Accountable for executing high quality and accurate service to associates in adherence with the Service Center service levels ( SLAs) and key process and operational metrics ( KPIs) . Actively participate in the migration of HR processes to the newly created HR Service Center. Actively identify and drive process improvement opportunities within Alcon HR Precise execution of employee life cycle processes ( hire, job changes, personal data changes, terminations, parental entitlements etc. ) Accurately and with a high degree of quality, process transactional updates and monitoring of associate data into HR systems including, but not limited to Workday HR documents preparation ( contracts, medical referrals, employment certificates etc. ) Performing process controls, data uploads and reconciliations Supporting Alcon associates and HR team members with life events related to all aspects of the HR employee life cycle Ensure quality resolution of Alcon associates with HR related enquiries raised through our online ticketing system in a timely manner and with the highest degree of quality Participate in and regularly lead in country specific or regional projects providing process/ country specific knowledge as valuable input for the initiative Create appropriate documentation to support query resolution including official HR letter, updating forms and templates etc. Utilize our online knowledge base, subject matter experts and liaison with other departments to provide accurate resolution to employee queries Maintain confidentiality of employee data Ensure appropriate escalations to get quick resolution Actively seek out process improvement opportunities to enhance overall HR service delivery for Alcon associates Ensuring compliance with all relevant quality and legislative policies, procedures and controls Maintain Service Levels ( SLAs) and key process and operational metrics ( KPIs) defined for the HR Service CenterMinimum requirementsBachelor s degree in business, HR, or related discipline required 2+ years progressive Contact Center / Customer Service experience, background in HR Shared Services preferred The ability to fluently read, write, understand and communicate in English. Good understanding of HR operations and Contact Center management Experience in using Service Center technologies ( e. g. ticket management, knowledge management, telephony / chat, email, document management, etc. ) ServiceNow a plus Strong collaborative partnership skills to ensure the effective resolution of inquiries Ability to work effectively in an environment subject to changing priorities and short deadlines Self- starter with a proactive and inquisitive nature who can anticipate and pre- empt problems Entry level experience with planning, organization, problem solving, and decision- making abilities HR Information System experience preferred, Workday a plus Process- orientation and process improvement mindset Good Communication and Customer Service orientation Shifting work schedule might be required depending on the critical deliverables and the urgent requirements of countries supported Intermediate level skills in Microsoft Office SuiteBasic employment laws command in EMEA / APACDivisionALCON Business UnitNON- NVS AL GBS CORPORATE CountryIndia Work LocationBangalore Company/ Legal EntityAlcon IndFunctional AreaHuman Resources Job TypeFull TimeEmployment TypeRegular,

Keyskills :
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