HR Shared Services Delivery Manager

Job Description

As an experienced HR Shared Services Manager at Weatherford, you will be responsible for leading and managing service delivery operations. Your role will involve overseeing large-scale HR service delivery through hybrid models, integrating in-house teams and focusing on outsourced partners. You will need to demonstrate strong leadership, operational excellence, and the ability to drive continuous improvements in HR Outsourcing Services.**Roles & Responsibilities:**- Collaborate daily with vendor service leaders and tower leads under the direction of the Director of HR Services Delivery to ensure seamless operations, execution, and transitions.- Lead HR Shared Services expansion per the agreed strategy, managing scope growth and outsourcing functions to BPO vendors, specifically those experienced in handling service delivery through Indian BPO firms such as Accenture, IBM, TCS, Wipro, Infosys.- Oversee hybrid service delivery models, ensuring smooth operations by managing SLAs, KPIs, and key metrics.- Supervise HR query handling for various aspects of the employee lifecycle, compensation and benefits, learning & development, onboarding coordination, global mobility, separations, and backend HR operations, including payroll inputs.- Manage high-volume HR administration and case management, ensuring accuracy, efficiency, and compliance with SLAs in collaboration with vendor partners.- Utilize expertise in case management platforms such as ServiceNow, Jira, and Oracle CRM for query resolution, record-keeping, and data management.- Ensure a positive employee experience by effectively resolving escalations and queries from regional service delivery partners.- Assess and report to leadership on optimizing the vendor structure while transitioning more transactional work to vendors.- Identify, manage, and develop vendor services HR Shared Services Advisors and Coordinators through performance evaluations, coaching, and mentoring.- Implement and ensure compliance with policies, processes, and organizational culture.- Partner with HRSS stakeholders team members and team leaders to resolve escalated helpdesk cases and drive continuous improvement.- Supervise vendor teams alongside the HR Services Delivery Director, ensuring high performance, adherence to SOPs, and compliance with SLAs and change management processes.**Required Skills:**- 10 years of experience in managing BPO/HRO partnerships within large, matrixed organizations.- Proven expertise in managing hybrid delivery models combining in-house teams and outsourced vendor operations.- Hands-on experience with case management tools (ServiceNow, Jira, Oracle CRM) and cloud-based HRMS systems (Workday, SuccessFactors, Oracle).- Extensive experience in HR compliance, regulatory environments, and service delivery across various regions.- Exceptional vendor management, problem-solving, and conflict resolution skills.**Preferred Skills:**- Proven record in HR services delivery/HR Outsourcing with multiple regions.- In-depth understanding of HR regulatory requirements in specified regions.As an Equal Opportunity Employer, Weatherford is committed to creating a community where employees are connected by core values, driven to innovate, and grow together. Joining Weatherford means being part of a team that celebrates success and constantly learns from each other, ultimately becoming unstoppable in providing innovative solutions for customers. As an experienced HR Shared Services Manager at Weatherford, you will be responsible for leading and managing service delivery operations. Your role will involve overseeing large-scale HR service delivery through hybrid models, integrating in-house teams and focusing on outsourced partners. You will need to demonstrate strong leadership, operational excellence, and the ability to drive continuous improvements in HR Outsourcing Services.**Roles & Responsibilities:**- Collaborate daily with vendor service leaders and tower leads under the direction of the Director of HR Services Delivery to ensure seamless operations, execution, and transitions.- Lead HR Shared Services expansion per the agreed strategy, managing scope growth and outsourcing functions to BPO vendors, specifically those experienced in handling service delivery through Indian BPO firms such as Accenture, IBM, TCS, Wipro, Infosys.- Oversee hybrid service delivery models, ensuring smooth operations by managing SLAs, KPIs, and key metrics.- Supervise HR query handling for various aspects of the employee lifecycle, compensation and benefits, learning & development, onboarding coordination, global mobility, separations, and backend HR operations, including payroll inputs.- Manage high-volume HR administration and case management, ensuring accuracy, efficiency, and compliance with SLAs in collaboration with vendor partners.- Utilize expertise in case management platforms such as ServiceNow, Jira, and Oracle CRM for query resolution, record-kee

Keyskills :
Vendor ManagementHR ComplianceService DeliveryConflict ResolutionRegulatory Environments