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Identity and Access Management Technical Support Engineer 2

3.00 to 6.00 Years   Bangalore   08 Aug, 2020
Dell
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Key Responsibilities:As a Technical Support Engineer, you possess a proven aptitude for learning new technologies and constantly progressing your expertise, in a proactive, self-driven manner. You are highly analytical and methodical while working to solve product and network problems of medium to high complexity. As part of this customer-facing role, you will work closely with our Engineering team and impact product development.You will:

  • Resolve customer-reported issues while working closely with other cross functional teams
  • Provide feedback to Engineering for improving the product quality and reliability
  • Manage your own schedule of cases, which includes determining priority levels and sometimes negotiating and setting expectations with customers
  • Document relevant information and ensure that the customer is communicated with in a timely manner regarding the overall progress of their issue and treated with the highest degree of respect
  • Drive operational excellence through quality closures and proper escalation of issues
Essential Requirements:
  • 3 to 6 years of overall experience with strong experience in a previous technical support role.
  • At least 3+ years of experience in the Identity and Access Management Domain with Strong troubleshooting skills.
  • Knowledge about Web Logic, WebSphere and Wild fly
  • Strong Knowledge about Linux and SQL
  • Certification on any IAM Product
  • First-rate customer focus, phone etiquette and work ethic
  • Excellent communications skills
  • Ability to work under pressure with calmness and composure
  • Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures
  • Strong Knowledge about the Identity and Access Management Domain
Desirable Requirements:
  • Support center experience is an advantage
  • Basics of Java
Benefits:We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities all to create a compelling and rewarding work environment.Our EVP:Our Culture Code unites us and makes us a great family of companies and a great place to work. It s how we run the business, go to market, work together and provide inspirational leadership.Our culture code is defined by our values and are made real every day by defining expectations for how we work and how we lead.,

Keyskills :
troubleshootingproduct qualitymedical historyphone etiquettework effectivelyaccess managementproduct portfoliotechnology solutionsbusiness requirementsinformation technology

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