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Immediate Opening for Manager-Remote Support

3.00 to 5.00 Years   Bangalore   29 Sep, 2023
Schneider Electric
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryManufacturing
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    *Responsibilities of the Remote Support Engineer :- Possess a good understanding of Electrical distribution with the ability to Perform predictive / condition-based analyses of data generated by EAA Predictive into meaningful insights and actions.- Extracts and analyzes data, runs analytics (software/expert-based)- Observes health of assets, including condition-based analytics, and adjusts maintenance plans accordingly.- Develops recommendations based on the data, creates reports and shares reports with customers and provides direction to the customer as to actions required.- Interacts with customers and provides remote troubleshooting (e.g. phone, chat, email, etc) as needed- Acts based on customer requests to create cases, initiates work order creation to dispatch Field Services and/or engages Sales for service or product quotations- Interacts with Network of experts for advanced support of data analysis and recommendations to the customerResponsibilities of the Remote Support Engineer :- Possess a good understanding of Electrical distribution with the ability to Perform predictive / condition-based analyses of data generated by EAA Predictive into meaningful insights and actions.- Extracts and analyzes data, runs analytics (software/expert-based)- Observes health of assets, including condition-based analytics, and adjusts maintenance plans accordingly.- Develops recommendations based on the data, creates reports and shares reports with customers and provides direction to the customer as to actions required.- Interacts with customers and provides remote troubleshooting (e.g. phone, chat, email, etc) as needed- Acts based on customer requests to create cases, initiates work order creation to dispatch Field Services and/or engages Sales for service or product quotations- Interacts with Network of experts for advanced support of data analysis and recommendations to the customer, *The Remote Support Engineer must have a proven track record ofProviding excellent customer service and must possess a customer focused mindsetEffective communication (written/oral/reading/listening), with a command of the English languageAbility to keep relevant stakeholders informed and build network of relationships that would aid in business developmentCandidate must have the ability to influence and convinceAbility to effectively manage time and remain organized across multiple activities along with an attention to detailCuriosity and interest in new knowledge in various domains Minimum Knowledge & Skill ExpectationsService experience with power/power monitoring equipment and industrial applicationsKnowledge of electrical distribution systems and proficiency with one line diagramsStrong Technical writing and computer knowledge, fluency with Microsoft Office tools.Superior analytical abilities and high degree of proficiency in working with data

Keyskills :
data analysisremote supportcustomer focuscustomer servicemicrosoft officetechnical writing

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