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Immediate requirement for Process Trainer - STARTEK

2.00 to 5.00 Years   Bangalore   25 Oct, 2021
Aegis Customer Support Services Private Limited
Job LocationBangalore
EducationNot Mentioned
SalaryRs 3.5 - 6 Lakh/Yr
IndustryBPO / Call Center
Functional AreaSelf Employed / Freelancer
EmploymentTypeFull-time

Job Description

  • Process Trainer will be delivering new hire process training for associates
  • Develop, monitor & track training plan
  • Design and evaluate training and performance interventions (pre and post training assessment)
  • Track associates performance after training to ensure effectiveness of training
  • Closely work and interact with the communication trainer for the process and ensure smooth, efficient and effective handover is taken
  • Closely work with Team Leads and get their input/feedback as to where are the shortcomings in the process
  • Actively do the monitoring of Chat/Messages of agents (Saved & Live)
  • Ensure that the training timelines are met under all circumstances, so that the process flow doesnt get interrupted
  • Track the attendance for the associates under training
  • Ensure the punctuality of the associates under training
  • Inter departmental coordination and communication as required
  • Provide timely and efficient input and support to Training Coordinator for all training records and other related documents
  • Research/Collaborate with the operations team/other units to come out with domain/industry specific process training
  • To be updated on all process related information for training purposes and available to take Chat/Messages to keep in touch with operations
  • Need to conduct Training batches on different training programs i.e. New Hire, floor updates, Refresher & Re-trainings
  • Process Trainer will analyze quality data to identify training needs
  • Create customized content / training plan
  • Deliver classroom training when required for the associates identified
  • Conduct one on one coaching for the associates as required
  • Track post training effectiveness, by observations and quality data
  • Publish daily /weekly / monthly reports to stakeholders
  • Maintain historical data for the associates trained
Applicants Specifications:
  • Good Presentation and training delivery skillS
  • Delivers results with minimal or no supervision
  • Excellent time management skill
  • Self-starter Must be able to start and manage multiple tasks at the same time
  • 1.6Months experience as a Process trainer.
  • Graduate Mandatory
  • English & Hindi Mandatory
  • Looking out for Immediate Joiners . Max 15- 20day
Kindly Share your updated resume to below mentioned NumberDeepak - HR**********

Keyskills :
trainingprocess trainingcustomer relationscustomer servicequality

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