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Implementation Manager

4.00 to 7.00 Years   Bangalore   26 Feb, 2020
Greytip Software Pvt Ltd
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Responsibilities

  • Administer everyday workflow of all implementation processes and provide technical support to all associates
  • Coordinate with team to resolve all issues within required timeframe and recommend appropriate changes to all policies and procedures and evaluate all implementation for team.
  • Monitor all implementation requests and administer staff working and assist team and senior implementation engineers and provide required coaching for same.
  • Evaluate all management information reports and ensure achievement of all team objectives and provide support to senior implementation engineers.
  • Evaluate all processes and provide technical support to all senior implementation managers and establish all client configuration requirements.
  • Collaborate with system integration team and ensure compliance to all client requirements and provide appropriate training to clients and ensure efficient implementation of all systems.
  • Develop all processes and tools for customer implementation lifecycle and identify all defects and provide an efficient interface with all marketing and technical departments.
  • Maintain all project plans and ensure compliance to timeframe and collaborate with stakeholders for all implementation processes.

Requirements

  • 4-6 years work experience in a customer-facing customer success, account management or strategic consulting organization.
  • Very strong verbal and written communication skills absolutely essential.
  • Proven experience building strong internal and external relationships
  • Proven track record of establishing themselves as a strategic trusted advisor to clients;
  • Proven track record in customer service in a highly-professional in a dynamic, start-up environment
  • Must be able to understand complex client use-cases and articulate them to an audience of varying perception levels internally to problem-solve.
  • Ability to report and share client s status on a timely/pre-defined interval
  • SaaS experience and understanding of SaaS metrics is a benefit
  • Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption
  • Proven ability to coach mentor team members
  • Bachelors Degree with preferably an MBA
,

Keyskills :
projectmanagement erp delivery sales customerrelations projectplans customerservice customerloyalty payrollsoftware technicalsupport accountmanagement systemintegration softwaresolutions strategyconsulting clientrequirements communicationsk

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