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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Rs 7 - 12 Lakh/Yr |
| Industry | IT - Software |
| Functional Area | Application Programming / Maintenance |
| EmploymentType | Full-time |
Openings for incident Management AnalystQUALIFICATION: GraduateExperience: 02 to 05 yearsLocation: BellandurIncident Management AnalystThe Incident Management Analyst is primarily responsible for troubleshooting and problem resolution forHigh severity Alorica network and system infrastructure issues. The Incident Management Analyst mustBe able to lead the outage bridge effectively and accurately communicate situational status and ensure thatFollowing up actions are recorded and assigned. The Incident Management Analyst is challenged to masterComplex technical concepts and attain the technical skills required to be successful in a continually evolvingEnvironment.Minimum Education and Experience: Bachelors Degree or equivalent work experience desired Previous Service Desk/related work center experience required. 2 years IT experience preferredKey Job ResponsibilitiesAccept outage reports and trouble tickets primarily via phone, or other medium such as email,ServiceNow input and customer walk-up. Ensure that all outage reports are well documented in the IT ticketing system for the creation of theTicket to the successful resolution. Log, track and close Incidents in the ITSM tool Establish and moderate troubleshooting for network and system infrastructure issues. Responsible in engaging all the needed resources for the troubleshooting. Effectively communicate the incident status via ticketing system and/or other identified ITSM tool.Provide 24x7 system, data analysis, and support for all High severity Incidents/Outages. Escalate to Manager or Director of Service line in the event of insufficient support and follow-up of highSeverity incidents Responsible for opening the precautionary bridge for critical device and circuit alarm or alert as monitored viaThe IT Monitoring tool/s Escalate to an Incident Manager should the High severity impact escalate to a Priority 1 incident definition Identify potential areas where policies and procedures require change and where new ones need to beDeveloped, especially regarding future businesses. Work in a team environment and participate in knowledge transfer and sharing of best practices. Perform at/above the enterprises Information Technology organization performance standards, meet orExceed departmental metrics and/or Service Level Goals Assist in collecting and updating any job-specific process documents and job aids for creation of aKnowledge baseKnowledge, Skills and Abilities:
Keyskills :
performance consultingbusiness rulesslacareer developmentactive directorylearning managementtraining needs analysisincident managementbehavioral trainingtraining deliverynew hire orientationsaddie