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Incident Manager

4.00 to 9.00 Years   Bangalore   06 Feb, 2024
CAPGEMINI TECHNOLOGY SERVICES INDIA LIMITED
Job LocationBangalore
EducationNot Mentioned
SalaryRs 4.0 - 9 Lakh/Yr
IndustryIT Services & Consulting
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Hi Candidates,Please note: This is for a face to face drive on 3rd February 24. Please share your profile if you are available for F2F Interview.We have urgent opportunity for below Role:Note : Candidates should be available for Face to Face interview on 3rd Feb, Only diversity candidates.Role: Incident Manager.Exp: 4 to 9 years.Job descriptionAsses business impact and urgency, declare Incident or trigger business continuity procedures or disaster recovery invocation scripts.Manage the process of the service restoration or impact reduction.Ensures that cross -SDO incidents are resolved effectively securing end-to-end Service Level Agreement and Service Management.Identifies and takes control of unallocated incidents e.g. gray space.Acts as escalation point for SDOs where resolution ownership is disputed.Provides guidance and assistance to SDOs to ensure a globally consistent approach to operational processes.Provides consistent communications in scope of the process and services.Provides high quality reports and communications.Ensures that customers business interests are maintained over and above those of any specific SDO.Cooperates with various SDOs, Incident Managers, and Regional/Global Change Managers.Oversees the Incident Management process delivery.Pro-actively Identify operational issues and drive resolution working directly with the client and SDOs.Facilitates and lead operational and management oriented meetings.Own send-to-end outage and business notifications.Acts as SME for the Incident Management processes.Supports the effective operation of the Incident Management Process.Ensures that stakeholder resources are appropriately identified and coached.Support of continuous service improvement is an pivotal element of the role.Is aware of the service performance and supports improvements implementation.

Keyskills :
itilincident managementincident

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