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Incident Manager for Ericsson Global in Bengaluru Location

Fresher   Bangalore   17 Jan, 2026
Accord Synergy Ltd
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryTelecom / ISP
Functional AreaTelecom SoftwareTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

    We have openings for Incident Manager in Bengaluru Location with 2 to 3 Years in Incident ManagementQualification: B.E / B.Tech Electronics & CommunicationsSalary Limit : Rs.35000/- CTC
    1. Manage Incidents 24X7 and ensure minimal disruption to the service.
    2. This role requires for handling the NW performance & availability and Dead Sites number along with end customers, responsible to handle the governance with End Customer
    3. This position requires expert skill in managing the end customer, including the critical skills of Dispatch/Estates and Incident management.
    4. Set up the WAR Room every time when it is required and be the SPOC for Ericsson operations team
    5. Set up and drive the Technical & Management Bridge.
    6. Do verify the messages to ensure completeness & correctness of the information being sent to the customer.
    7. Managing the Key Network performance related incidents
    8. Handling the End customers and work
    9. The handling of the high customer complaint incident will be the key interfacing with Customers
    10. This role will give great opportunity to handle the Customers and escalations handling. This will also work in managing the SLAs and KPI
    Requirements:
    1. Have more than 2 years trouble shooting experience in a Telecom domain.
    2. Having experience in end-to-end Incident handling process and making sure availability is always green.
    3. Remain open minded when approaching problems, considering all inputs and available alternatives before making decisions.
    4. Have ability to remain calm and focused under extremely stressful situations.
    5. This role will be responsible for handling the customer focused Incidents and will have direct governance with Customer to solve these issues.
    6. Technical Skill for Mobile Communications along with Dispatch and Incident management full knowledge, along with ITIL expertise
    Interested candidates may update your details and CV at below given link:https://forms.gle/kLTZsKWoZpcxbWKp7

Keyskills :
kpi monitoringtrouble shootingsla managementitil expertise

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