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Income manager

1.00 to 6.00 Years   Bangalore   22 Jan, 2024
ENVICARE TECHNOLOGIES PRIVATE LIMITED
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryBFSI
Functional AreaInvestment Banking / M&AFinance / Accounts / Tax
EmploymentTypeFull-time

Job Description

    1. Assist with and contribute to the continuous improvement of the Income Collectionservice including implementation of procedures and practices.2. Lead and contribute to the continuous improvement of the financial inclusion service.3. Day to day management of direct reports including recruitment, managing absence,organising and holding regular one to ones and annual appraisals.4. Use the systems available to ensure that weekly arrears actions are completed withinthe relevant timescales and take necessary action if timescales are not met.5. Monitor and manage performance of team members including giving feedback andworking to improve performance.6. Lead on the production of reports for senior management and produce analysis oftrends and data as required.7. Departmental lead in terms of the Capita housing management system and superuser for the rent arrears and accounting modules8. Monitor accounts for quality of advice and adherence to the procedures andescalation policies especially in relation to Introductory Tenancies.9. Monitor, and be responsible for, lone working arrangements for the Income CollectionOfficers and Financial Inclusion Officers.10. Attend court and evictions in the absence of the Income Collection Officer and whereadditional support is required.11. Provide additional support and advice to direct reports when dealing with difficultcustomers, cases or situations.12. Responsible for investigating, responding to and learning from, complaints for servicearea.13. Provide cover for the Income Collection Accountant in their absence to ensure thatessential processes are still completed in a timely manner.14. Responsible for approving refunds.15. Responsible for checking and authorising Notice of Seeking Possession/Notice toQuit.

Keyskills :
general income managerincome manager

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