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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Banking / Financial Services |
| Functional Area | Customer Service (Domestic) |
| EmploymentType | Full-time |
*About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.To us, good performance is about much more than turning a profit. Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.JOB ROLE:To handle inbound customer calls while providing consistent delivery of customer delight relating to queries or problem resolution keeping focus on SCB s motto of customer Charter Policy.KEY RESPONSIBILITIES:Handle inbound customer calls quickly and effectively, and take help from phone banking officers where necessarySign up customers for I-BankingRoute calls through IVR where applicableMaintain contact records to reflect current informationRequests and complaints Turn aroundPromote cross sell of all banking productsMaintain accuracy of information given to customersHave high awareness levels on KYC and Anti-money laundering PolicyProbe & identify financial needs on service calls and pitch relevant solutions in line with customer charter.Ensure all sales pitches are made without no mis-sellingUse S2S palette to identify eligibility and register dispositions for analysisKNOWLEDGE/SKILLS/EXPERIENCE:GraduateFresher or with 1-2 years of experienceExcellent communication skills in written and verbal EnglishBasic computer skillsStrong service orientationWillingness to learn additional productsApply now to join the Bank for those with big career ambitions.To view information on our benefits including our flexible working please visit our career pages . We welcome conversations on flexible working.,
Keyskills :
bankingsalescredit cardscreditphone bankingproblem resolutioncommunication skillskycivrequalityperformanceantimoney laundering