India Delivery Manager-Consumer Technology

Job Description

Role Overview:As a visionary leader heading the Digital Commerce and Consumer Technology capability within the Global Capability Center (GCC) in India, you will be responsible for defining and driving the GCC Digital Commerce strategy in alignment with global business objectives. Your role will involve overseeing the delivery of multi-market digital commerce initiatives, focusing on quality, scalability, and innovation, while championing the adoption of modern architectures to ensure a future-ready platform. Your strategic leadership will be crucial in ensuring excellence in execution and alignment with global business goals.Key Responsibilities:- Define and drive the GCC Digital Commerce strategy in alignment with global business objectives- Oversee the delivery of eCommerce solutions, with a primary focus on Salesforce Commerce Cloud and integration with related marketing technology platforms- Lead the development, enhancement, and management of content management solutions, preferably Amplience- Manage integration of multi-channel customer experience management solutions and marketing technology tools- Build, lead, and mentor a high-performing team of digital commerce and marketing technology professionals- Foster a culture of innovation, continuous learning, and cross-functional collaboration- Ensure seamless collaboration with US and other regional teams, delivering against agreed SLAs and KPIsQualifications Required:- Minimum 10 years of experience leading digital commerce and/or marketing technology initiatives- Minimum 5 years of proven, hands-on leadership with Salesforce Commerce Cloud- Strong experience with Content Management Systems, with Amplience preferred- Expertise in headless and composable commerce architecture- Experience with multi-channel customer experience management solutions- Broad knowledge of marketing technology tools and architecture- Demonstrated success in leading cross-functional teams and delivering results across global regions- Excellent communication, presentation, and stakeholder management skills- Experience in a GCC environment or managing offshore delivery centers- Experience with agile delivery models and DevOps practices Role Overview:As a visionary leader heading the Digital Commerce and Consumer Technology capability within the Global Capability Center (GCC) in India, you will be responsible for defining and driving the GCC Digital Commerce strategy in alignment with global business objectives. Your role will involve overseeing the delivery of multi-market digital commerce initiatives, focusing on quality, scalability, and innovation, while championing the adoption of modern architectures to ensure a future-ready platform. Your strategic leadership will be crucial in ensuring excellence in execution and alignment with global business goals.Key Responsibilities:- Define and drive the GCC Digital Commerce strategy in alignment with global business objectives- Oversee the delivery of eCommerce solutions, with a primary focus on Salesforce Commerce Cloud and integration with related marketing technology platforms- Lead the development, enhancement, and management of content management solutions, preferably Amplience- Manage integration of multi-channel customer experience management solutions and marketing technology tools- Build, lead, and mentor a high-performing team of digital commerce and marketing technology professionals- Foster a culture of innovation, continuous learning, and cross-functional collaboration- Ensure seamless collaboration with US and other regional teams, delivering against agreed SLAs and KPIsQualifications Required:- Minimum 10 years of experience leading digital commerce and/or marketing technology initiatives- Minimum 5 years of proven, hands-on leadership with Salesforce Commerce Cloud- Strong experience with Content Management Systems, with Amplience preferred- Expertise in headless and composable commerce architecture- Experience with multi-channel customer experience management solutions- Broad knowledge of marketing technology tools and architecture- Demonstrated success in leading cross-functional teams and delivering results across global regions- Excellent communication, presentation, and stakeholder management skills- Experience in a GCC environment or managing offshore delivery centers- Experience with agile delivery models and DevOps practices

Keyskills :
LeadershipTeam ManagementContent Management SystemsCustomer Experience ManagementData AnalyticsDigital TransformationContinuous ImprovementDevOpseCommerceMarketing Technology PlatformsSalesforce Commerce CloudAmplienceMarketing Technology Tool