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Job Location | Bangalore |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | IT - Software |
Functional Area | General / Other Software |
EmploymentType | Full-time |
Information Experience User ResearcherPrimary Location Bangalore, Karnataka Additional Locations Date posted 07/ 22/ 2019 Apply Now Save Job Title:Information Experience User Researcher Location:Bangalore, IndiaRole Overview:We are seeking an Information Experience User Researcher with a passion for turning complex technical concepts into concise, understandable, and complete customer- facing documentation.As a key member of McAfee s Information Development team, the IX User Researcher will be responsible for identifying customer s top needs, and measuring the usefulness, findability, and usability of McAfee s technical product content across our various delivery mechanisms, especially docs.mcafee.com. The IX User Researcher will understand our departmental goals and roadmap, and plan and conduct the studies necessary for us to meet them. Areas for research will include customer s top tasks, our website, as well as the layout and organization of our technical content itself to continuously improve customer experience.Duties and responsibilitiesPlans and implements the overall user research strategy and methods for McAfee Information Developments (tech docs)Conducts research in collaboration with Information Architecture and Content Strategy working groups.Researches both specific proposed design changes, as well as the long- term effectiveness of the current state design.Establishes usability baselines and objectively measures improvement against themParticipates in recruitment activities for user researchMaintains close relationships with other UX practitioners, at McAfee and in the field.Coaches a small working group of interested technical writers on research techniques.Works with design, product management, content strategy, engineering, support, and marketing teams to improve the integration of technical documentation into the customer journey.UX Research Specialist requirements and qualificationsExperience conducting user research and subsequent analysisExperience with qualitative and user- centered design methodologiesCritical thinker and problem- solving skillsGreat interpersonal and communication skills2- 5 years of experience as UX Research Specialist or similar roleComfortable launching and iterating quickly and using dataCustomer obsessed & data drivenTeam playerIn- depth understanding of content architecture & UI designShift:Shift 1 (India)Primary Location:India, BangalorePosting Statement:McAfee prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.Apply Now,
Keyskills :
userresearch contentstrategy technicalwriters productmanagement technicaldocumentation ui design mcafee writers research strategy religion marketing usability nf mationdevelopment inf mationarchitecture col