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Infrastructure Service Management

11.00 to 12.00 Years   Bangalore   17 Jul, 2019
Accenture
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other SoftwareNetwork / System Administration
EmploymentTypeFull-time

Job Description

About Accenture: Accenture Technology powers our clients businesses with innovative technologies established and emerging changing the way their people and customers experience work, life and entertainment. Join Accenture Technology and you ll translate the operational needs of the world s governments and leading businesses into the innovative technical solutions that will enable them to better serve their customers your friends, family and neighbors.You ll deliver everything from point solutions for a single business function to large, long-term outsourcing services, to complex systems integration installations spanning multiple businesses and functions. You ll create custom-designed solutions or integrate our technology platforms with their operations.

  • Role :Cloud Operations Administrator
  • Role Description :Work with the Service Delivery Manager to perform capacity management, billing/showback operations, and cost optimization activities across multiple cloud environments.
  • Must Have Skills :Infrastructure Service Management
  • Good To Have Skills :No Technology Specialty
  • Job Requirements :
      • Key Responsibilities : Responsible for the delivery of, Incident, Problem, Change Configuration Management Provide a Service Management point of escalation for the Delivery Centres on the service including point of contact for offshore SM teams Perform an operational Service Management hands on role including: o Monitor, manage and prioritize all service aligned queues ensuring service levels are maintained and eliminating backlogs for all assigned clients o
      • Technical Experience : Identify, investigate and resolve client Service Management issues eg ensuring quality of information in incident, change and problem records is high and issues are managed or escalated promptly Work closely with the Service Delivery Manager to identify and implement Service Improvements demonstrating an increase in the quality of service and a reduction in cost Monitor the Service Management supply versus demand for the given services Point of contact for the Service Management team for t
      • Professional Attributes : Typical experience required is between 9 11 years in an IT infrastructure environment
    • Educational Qualification : Graduate
,

Keyskills :
servicedeliveryitinfrastructureservicemanagementcapacitymanagementconfigurationmanagementualityofserviceservicelevelscomplexsystemscostoptimizationtechnologyplatfoptimizationstrategies

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