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Infrastructure Service Management Cloud Mobilization Practitioner

4.00 to 6.00 Years   Bangalore   17 Dec, 2021
Accenture
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software,Sales / BD
EmploymentTypeFull-time

Job Description

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 624,000 people deliver on thepromise of technology and human ingenuity every day, serving clients in more than 120 countries.We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com Accenture | Let there be change We embrace change to create 360-degree value www.accenture.com

  • Project Role :Cloud Mobilization Practitioner
  • Project Role Description :Work across clients to provide support during solution realization and service transition activities by contributing specialized knowledge and experience within a Cloud environment. Execute and track issue identification and resolution, and customer relationship maintenance of identified work streams. Participate in solution architecture planning activities through the transition of work to ensure that Accenture is able to begin delivering on the outsourcing engagement.
  • Management Level :10
  • Work Experience :4-6 years
  • Work location :Bengaluru
  • Must Have Skills :Infrastructure Service Management
  • Good To Have Skills :ServiceNow IT Operations Management
  • Job Requirements :
      • Key Responsibilities : 1 Experienced and versatile in the incident management function within a large-scale GNOC global network operations center setup 2 Thorough understanding and ability to manage priority 1 and 2 network infrastructure This would include driving/collaborating with diverse network teams per cloud platform, client technology experts and major incident management teams and/or client change management teams 3 Ability to review and produce management level notifications for priority 1 and 2 outages and/
      • Technical Experience : 1 Overall 7 years of experience in an ITIL-based service management function Experience in being part of and managing a 24 x 7 operation, including but not limited to, shift hand-over, operational advice, guidance, support, and escalation 2 Multiple industry-recognized Certifications preferred ie ITIL Expert/SIAM
      • Professional Attributes : 1 operating in 24 x 7 shifts 2 Good communication Skill
      • Educational Qualification : 1 BE/B Tech/Professional Graduate
    • Additional Information : 1 Own the contracted SL for incident management parameters 2 Skilled in conducting/leading dialogue
,

Keyskills :
major incident managementglobal network operationsnetwork operations centerit operationschange managementservice managementnetwork operationsincident management

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