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Infrastructure Support Specialist

2.00 to 5.00 Years   Bangalore   08 Feb, 2021
IBM India Pvt Limited
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software,Network / System Administration
EmploymentTypeFull-time

Job Description

IntroductionAt IBM, work is more than a job - its a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things youve never thought possible. Are you ready to lead in this new era of technology and solve some of the worlds most challenging problems If so, lets talk.Your Role and ResponsibilitiesAs an infrastructure support specialist, you will work with technical support team to build and maintain the foundation of application monitoring and alerting capability, monitor closely with any application and infrastructure issues and take first step of root cause analysis and troubleshoot; you are expected to be a backup (not dedicated) technical support specialist to ensure technical support team can maintain a 24x5 coverage. you will also work in IBM cloud environment to provide necessary support to development team on DevOps needs. Responsibilities:

  • Monitor Application Crons, Backup Jobs and handle day to day maintenance tasks on AIX/LINUX and WAS servers for Non-Production and Production environments.
  • Perform Daily system checks of the application servers.
  • Prepare maintenance plans and upgrade schedules for the Application Servers.Set up Jenkins/UCD scripts to perform regular deployments on lower and production environments.
  • Responsible for deployments and health checks of the application hosted on AIX/LINUX servers.Support/drive weekend deployments/maintenance activities/disaster drill tasks whenever required.
  • Coordinate with various teams and raise support ticket for all issues, analyses root cause and assist in efficient resolution of the problem.
  • Maintain logs of all issues and ensure resolutions are documented for future reference.Experience/Knowledge about ETL Tools is an added advantage.
  • Provide support to Business Partners in analyzing specific business initiatives and identifying the appropriate application system solution through integration of processes, systems and information to fulfil business objectives.
  • Knowledge of working in Agile environment. Good written and verbal communication skills.Experience in using JIRA Tool.
  • Monitor the flow of data between applications.
  • Is aware of proper handshake procedures between squads of the same project working from different GEOS.
Required Technical and Professional Expertise
  • 2+ years working knowledge with the following WebSphere skills
  • Understanding of Infrastructure as code and scripts
  • Develop, enhance, and maintain automation of cloud enablement tools
  • Recognize and resolve technical/infrastructure issues
  • Assess urgency of issues and facilitate follow-up and resolution accordingly including service quality
  • Providing IT Systems Engineering support on a wide range of technologies, including Linux, Docker, Kubernetes, Argo, Spark, Openshift, Saltstack.
  • Responsibility for investigating and resolving operational problems in conjunction with other engineering and technical personnel.
Preferred Technical and Professional Expertise
  • Good to have expertise and skills on MQ, DataStage, Docker and OpenShift
About Business UnitWe, at the IBM Chief Information Office (CIO) are a dynamic group of business, strategy and technology professionals, who provide top-of-the-line industry consulting, application and business process delivery, and follow agile values and principles. CIO is at the forefront of the digital reinvention of key applications used across IBM globally, providing value-led and asset-powered end-to-end solutions.We are a cross-functional organization that provides IT applications and infrastructure services to IBM Business Units and to IBMers worldwide. Our mission is to provide a productive environment for everyone at IBM. We do this by leading with Design to drive simplicity and ease of use, Engineering the systems that own the business, and Innovating to transform the business. We continually Deepen our Agile practices while ensuring we Secure the Enterprise.Your Life @ IBMWhat matters to you when you re looking for your next career challenge Maybe you want to get involved in work that really changes the world What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion Are you looking for a culture of openness, collaboration and trust where everyone has a voice What about all of these If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.Impact. Inclusion. Infinite Experiences. Do your best work ever.About IBMIBM s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.,

Keyskills :
application servicesfinancial servicesplsqlsqlsqlroot cause analysisetl toolsroot causebusiness unitsservice qualitytechnical supportengineering supportsystems engineerin

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